Falls Avenue Resort

  • Restaurant Manager- Sheraton on the Falls

    Food & Beverage - Guest Service
    Operating Business
    Sheraton on the Falls
    Job Status Type
    Current Opportunity
  • Overview

    Join Us!


    We’re a diversified team of over 1800+ world-class hospitality professionals working in more than 150 unique business roles running numerous hotels, restaurants, unique retail, attractions and spa businesses under a 120- acre roof. We're also part of an even larger private North American hospitality enterprise which spans both Canada and the United States- and includes our 2 other Niagara Falls sister hotels - the Marriott Fallsview and Marriott on the Falls Hotels. And if that's not impressive enough to outline the wealth of career opportunities we can offer you - we even have our onsite brewery - the Niagara Brewing Company! We principally choose to operate our businesses in co-operation with some of the World’s most- respected and most- valued brands: Sheraton, Christienne Spa, Crowne Plaza, Massimo's, Rainforest Cafe, Hard Rock Cafe, Perkins, Hershey’s, Coca-Cola, Starbucks and Fallsview Indoor Waterpark – to name but a few. Many of our businesses are award winning & internationally- recognized as best in class: Sheraton Conference Centre, Hard Rock Cafe, Rainforest Cafe, Hershey, 4 Starbucks, and Perkins. Our Fallsview Indoor Waterpark is internationally recognized by the World Waterpark Association and TripAdvisor and we’re a previous winner of the Distinguished Hotelier of the Year Gold award for the Falls Avenue Resort. If you aspire to be part of a business that continually pushes itself for greatness and makes Niagara Falls even more unique.


    What are you waiting for, apply now!!!


    This position is responsible for ensuring service teams provide passionate, sophisticated, attentive, and guest-focused food and beverage service at all times in alternating family/group tour/fine dining restaurant atmospheres.


    Reporting to General Manager of the Hotel, the Restaurant Manager will ensure courteous and superior quality service is provided to all customers. The Restaurant Manager is responsible for creating and driving a profitable, efficient and safe restaurant environment where entertaining and professional level of service is provided to resort families and guests in an effective and dynamic manner through highly responsive supervisory and fine dining staff. The Restaurant Manager will strive to create and motivate knowledgeable, helpful, and cheerful supervisory and non-supervisory staff, dedicated to exceeding guest satisfaction and operating revenue targets. Create annual and semi-annual restaurant business plans, strategies, and controls, including cost-benefit analysis of equipment, products/services, revenue maximization, management and supervisory skill assessment. Recruit, hire, train, develop, schedule, evaluate and counsel management and team members. Ensure guest satisfaction using strategies and tactics. Apply and ensure all operating equipment and cash control standards and systems are used. Complete inventory checks and departmental reports. Man the dining room floor and room service, as required, to ensure that operations are effectively and efficiently carried out cooperating with other departments.


    • Previous accomplished experience as a General Manager or Assistant Restaurant Manager in a comparable 4-diamond resort or equivalent restaurant environment
    • Four to five years of progressive employment in a fine Dining Restaurant
    • Excellent communication and interpersonal skills to negotiate, convince, sell, and influence the Food and Beverage management team as well as working along with and in co-operation with other hotel and resort managerial personnel, hotel guests and /or corporate clients
    • Commitment and passion to maximizing guest satisfaction in each stage of the guest experience
    • Establishes immediate credibility with guests and staff - leads all staff by example
    • Willingness/enjoyment to attend to the needs of others
    • Contributes to the profitability and guest satisfaction perception of other hotel departments
    • Approachable and establishes immediate credibility with guests and staff
    • Demonstrate the ability to maintain professional composure at all times, regardless of issue, while performing multiple tasks among staff, multiple guests/multiple items/products
    • Employ persuasion and influence to initiate and/or resolve matters
    • Ability to lead/supervise a large team of operating staff
    • Demonstrate personal involvement and supervision to ensure the workplace is safe for all guests and staff. Enforces all health and safety/sanitation standards
    • Sets the primary example to all Food and Beverage management and staff with respect to outstanding attention to detail, passionate and responsive service to our guests
    • Manages in compliance with established resort policies and procedures as well as local, provincial and federal laws and regulations
    • Implement and manage all related resort programs to ensure compliance with the Standard Operating Procedures including safety and sanitary, licensing, and all related federal and local regulations to ensure optimal levels of service are provided to the guest


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