Falls Avenue Resort

  • Tour Coordinator

    Operating Business
    Job Status Type
    Current Opportunity
  • Overview

    Join Us!


    We’re a diversified team of over 1800+ world-class hospitality professionals working in more than 150 unique business roles running numerous hotels, restaurants, unique retail, attractions and spa businesses under a 120- acre roof. We're also part of an even larger private North American hospitality enterprise which spans both Canada and the United States- and includes our 2 other Niagara Falls sister hotels - the Marriott Fallsview and Marriott on the Falls Hotels. And if that's not impressive enough to outline the wealth of career opportunities we can offer you - we even have our onsite brewery - the Niagara Brewing Company! We principally choose to operate our businesses in co-operation with some of the World’s most- respected and most- valued brands: Sheraton, Christienne Spa, Crowne Plaza, Massimo's, Rainforest Cafe, Hard Rock Cafe, Perkins, Hershey’s, Coca-Cola, Starbucks and Fallsview Indoor Waterpark – to name but a few. Many of our businesses are award winning & internationally- recognized as best in class: Sheraton Conference Centre, Hard Rock Cafe, Rainforest Cafe, Hershey, 4 Starbucks, and Perkins. Our Fallsview Indoor Waterpark is internationally recognized by the World Waterpark Association and TripAdvisor and we’re a previous winner of the Distinguished Hotelier of the Year Gold award for the Falls Avenue Resort. If you aspire to be part of a business that continually pushes itself for greatness and makes Niagara Falls even more unique.


    What are you waiting for, apply now!!!


    We are currently seeking a Tour Coordinator who has a passion for excellence to support our Sales Team to attain sales budgets and goals in this key sales and service position.


    Under the guidance of the Director of Sales, the Tour Coordinator’s responsibilities and essential job functions include but are not limited to the following:

    • Ensuring effective Tour Market coverage by overseeing and supporting the activities of the
      Tour and Travel Account Directors
    • Ensuring engaging, prompt, accurate, professional and superior service to both internal and external clients Increasing Group and F.I.T sales and revenue, efficiency and accuracy
    • Booking, closing, upselling and cross-selling all Canadian Niagara Hotels properties and venues
    • Liaising with clients, Group Housing, Administrative and Hotels on behalf of the Account Directors
    • Assisting with site inspections and familiarization tours when needed
    • Ensuring the Vice President of Sales and Account Directors are informed of any client concerns and updates, as well as consistent client feedback and requests that may improve sales and service
    • Maintaining a high level of professionalism in dealing with client, other departments within the Company, community and other industry professionals
    • Assisting Account Directors with annual rate agreements, series agreements, group bookings, FIT bookings, adhoc bookings, inquiries and quotations as needed
    • Managing and coordinating administrative aspects on behalf of Account Directors
    • Treating all work and correspondence with the highest level of confidentiality
    • Accountability to business results, our customers/guests, the team, and internal practices
    • Following efficient Sales Office procedures and coordination of information
    • Accurate preparation and maintenance of reports, files, proposals, contracts and correspondence
    • Accurate responses on online distribution channels including Cvent and MeetingBroker
    • Accurate preparation and distribution of client files to prepare for Group arrivals
    • Accommodating inquiries by checking availability including systemic and reporting methods
    • Maintaining professionalism for productive use of time
    • Working with other departments to provide quality service to our customers
    • Maintaining knowledge of Canadian Niagara Hotels’ products and services
    • Representing Canadian Niagara Hotels with honesty, accuracy and integrity
    • Continually looking for ways to increase sales and revenue, improve customer service, efficiency, accuracy, and reduce costs
    • Any other duties as assigned by Management


    Key competencies include professionalism, organizational skills, time management skills, communication skills, customer service focused, and quality awareness.

    • Advanced knowledge of Microsoft Office specifically Outlook, Word and Excel
    • Knowledge of any of the hotel sales systems (CI/TY or Delphi) preferred
    • Comfortable learning new technology
    • Minimum of 1 year experience in hospitality, customer service related field and adminstration
    • University Degree/College Diploma preferred in Business Administration, Hotel or related major
    • Outstanding interpersonal, communication and listening skills
    • Professional presentation, telephone and written correspondence skills and manners
    • Highly motivated, driven and self-starter
    • Outstanding attention to detail and accuracy
    • Strong problem solving and decision making skills, including the ability to recognize and analyze problems and implement solutions
    • Excellent organizational and time management skills and the ability to work under pressure
    • Proven ability to multitask, maintain professional composure, remain flexible and prioritize activities to meet deadlines including coordinating several activities simultaneously
    • Demonstrated ability to set high priorities and standards, and demonstrates urgency to achieve critical goals and objectives
    • Ability to work in a fast paced, high volume environment and respond quickly to changing needs
    • Ability to work independently with minimal supervision as well as cooperatively within a team setting
    • This position is located within the Sales Office of Canadian Niagara Hotels at the Crowne Plaza Niagara Falls – Fallsview.  Standard office hours are Monday – Friday 08:30 – 17:00.


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