Falls Avenue Resort

  • Talent Acquisition and Employee Communications Manager

    Human Resources/Payroll
    Operating Business
    Human Resources/Payroll
    Job Status Type
    Current Opportunity
  • Overview

    Join Us!



    We’re a diversified team of over 1800+ world-class hospitality professionals working in more than 150 unique business roles running numerous hotels, restaurants, unique retail, attractions and spa businesses under a 120- acre roof. We're also part of an even larger private North American hospitality enterprise which spans both Canada and the United States- and includes our 2 other Niagara Falls sister hotels - the Marriott Fallsview and Marriott on the Falls Hotels. And if that's not impressive enough to outline the wealth of career opportunities we can offer you - we even have our onsite brewery - the Niagara Brewing Company! We principally choose to operate our businesses in co-operation with some of the World’s most- respected and most- valued brands: Sheraton, Christienne Spa, Crowne Plaza, Massimo's, Rainforest Cafe, Hard Rock Cafe, Perkins, Hershey’s, Coca-Cola, Starbucks and Fallsview Indoor Waterpark – to name but a few. Many of our businesses are award winning & internationally- recognized as best in class: Sheraton Conference Centre, Hard Rock Cafe, Rainforest Cafe, Hershey, 4 Starbucks, and Perkins. Our Fallsview Indoor Waterpark is internationally recognized by the World Waterpark Association and TripAdvisor and we’re a previous winner of the Distinguished Hotelier of the Year Gold award for the Falls Avenue Resort. If you aspire to be part of a business that continually pushes itself for greatness and makes Niagara Falls even more unique.


    What are you waiting for, apply now!!!


    Are you an energetic HR and Communications professional with a passion for excellence?


    • Accountable for driving the recruitment processes and strategies for all of Canadian Niagara Hotels and its associated businesses with close to 3000 employees.
    • Develop and promote an environment that exudes engagement and a team focused culture.
    • Ensure the delivery of a consistent, professional and compelling communications strategy to support the business and culture objectives.
    • Develops custom recruitment information for job boards and postings. Liaises with marketing to support advertising on company website, social media sites, selected vendor websites and job boards.
    • Provides advice and support to Operations team on ATS procedures and standards.
    • Produces, analyzes and tells the data story utilizing recruiting metrics and reporting to be shared with management team on total hires, current open positions, terminations, and Employee Referral Bonus (ERB) payouts. Reviews and validates applicant tracking reports. Validates new hire, termination and turn-over quarterly reports, as directed. Produces ad-hoc report requests.
    • Partners with operators to develop and distribute coordinated communications for company messages with a focus on engagement and retention.
    • Provides assistance, guidance and support to operations and management teams with all recruitment, planning and retention activities.
    • Full cycle recruitment including search, interviewing, offer letters, onboarding and supporting leaders through the new hire experience.
    • Communicate HR policies, programs and practices to support strategies and objectives.
    • Development of the onboarding experience, recruitment initiatives, HR programs and process improvements to support a positive employee experience with a focus on retention.
    • Conducting exit interviews and analysis to identify trends to report back to management.
    • Develops custom recruitment information for job boards and postings. Liaises with local talent acquisition teams and marketing to support advertising company website, selected vendor websites and job boards.
    • Develop and implement effective marketing and advertising to attract potential candidates while building and maintaining relationships with various agencies and hospitality/tourism/culinary/brewery schools
    • Research, plan and participate in recruitment trips to key employment markets and partner schools
    • Required to leverage all avenues of immigration and mobility program to maximize applicant pool
    • Oversee and assist with the Temporary Foreign Worker program


    • University related degree with 5+ years Talent Acquisition and Communications related experience.
    • Excellent computer skills in Microsoft Office and experience using an HRIS
    • Previous hotel related work experience is an asset but not mandatory
    • Previous experience with Internet web-based applications and e-recruiting tools (e.g., social media, LinkedIn);
    • Previous experience implementing an HRMS system an asset
    • In-depth knowledge of immigration and TFW Program an asset
    • Proven facilitation/presentation skills required
    • Computer literate and excellent skills with all Microsoft Window applications required
    • Organized, proactive and innovate with the ability to work cohesively as part of a team
    • Proven interpersonal and communication skills, both verbal and written
    • Analytical problem solver with a strong eye for detail, a sense of urgency and the ability to prioritize
    • Driven and energetic self-starter who thrives on a challenge
    • Must have a flexible schedule and be able to travel with minimal notice


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed