Falls Avenue Resort

  • Themed Restaurant & Attractions Sales Coordinator

    Operating Business
    Job Status Type
    Current Opportunity
  • Overview

    Join Us!


    We’re a diversified team of over 1800+ world-class hospitality professionals working in more than 150 unique business roles running numerous hotels, restaurants, unique retail, attractions and spa businesses under a 120- acre roof. We’re also part of an even larger private North American hospitality enterprise which spans both Canada and the United States- and includes our 2 other Niagara Falls sister hotels – the Marriott Fallsview and Marriott on the Falls Hotels. And if that’s not impressive enough to outline the wealth of career opportunities we can offer you – we even have our onsite brewery – the Niagara Brewing Company! We principally choose to operate our businesses in co-operation with some of the World’s most- respected and most- valued brands: Sheraton, Christienne Spa, Crowne Plaza, Massimo’s, Rainforest Cafe, Hard Rock Cafe, Perkins, Hershey’s, Coca-Cola, Starbucks and Fallsview Indoor Waterpark – to name but a few. Many of our businesses are award winning & internationally- recognized as best in class: Sheraton Conference Centre, Hard Rock Cafe, Rainforest Cafe, Hershey, 4 Starbucks, and Perkins. Our Fallsview Indoor Waterpark is internationally recognized by the World Waterpark Association and TripAdvisor and we’re a previous winner of the Distinguished Hotelier of the Year Gold award for the Falls Avenue Resort. If you aspire to be part of a business that continually pushes itself for greatness and makes Niagara Falls even more unique.


    What are you waiting for, apply now!!!


    We are currently seeking a Themed Restaurants & Attractions Sales Coordinator who has a passion for excellence to support our Sales Goals in this key sales and service position.


    Under the guidance of the Themed Restaurants & Attractions Sales Manager, this Sales Coordinator’s responsibilities and essential job functions include but are not limited to the following:

    • Assisting the Sales Manager with the Preferred Partner Program, Themed Restaurants, Adventure City and Fallsview Indoor Waterpark.
    • Preferred Partner Program existing client account follow-up & maintenance
    • Ability to assist in up-selling groups and cross selling as necessary, across Falls Avenue Resort. 
    • Some travel may be required to assist at off site events as needed.
    • Accountability to business results, our customers/guests, the team, and internal practices
    • Offering engaging, prompt, accurate and professional service to both internal and external clients
    • Follow efficient Sales Office procedures
    • Accurate preparation of reports, file maintenance, proposals, contracts and correspondence
    • Accurate preparation and distribution of client files to prepare for Group arrivals
    • Accommodate inquiries by checking availability
    • Work with other departments to provide quality service to our customers
    • Maintain knowledge of Canadian Niagara Hotels’ products and services


    Key competencies include professionalism, organizational skills, time management skills, communication skills, customer service focused, and quality awareness.

    • Minimum of 1 year experience in hospitality or customer service related field
    • Minimum of 1 year experience in administration experience
    • University Degree/College Diploma preferred in Business Administration, Hotel or related major
    • Advanced knowledge of Microsoft Office specifically Outlook, Word and Excel
    • Knowledge of any of the hotel sales systems (CI/TY or Delphi) preferred
    • Knowledge of Restaurant operations & Fallsview Indoor Waterpark an asset
    • Outstanding interpersonal, communication and listening skills
    • Professional presentation, telephone and written correspondence skills and manners
    • Ability to build and maintain positive relationships with Account Directors, Sales Managers and clients
    • Highly motivated, driven and self-starter
    • Outstanding attention to detail and accuracy
    • Strong problem solving and decision making skills, including the ability to recognize and analyze problems and implement solutions
    • Excellent organizational and time management skills and the ability to work under pressure
    • Proven ability to multitask, maintain professional composure, remain flexible and prioritize activities to meet deadlines including coordinating several activities simultaneously
    • Demonstrated ability to set high priorities and standards, and demonstrates urgency to achieve critical goals and objectives
    • Ability to work in a fast paced, high volume environment and respond quickly to changing needs
    • All work and correspondence be treated with the highest level of confidentiality
    • Ability to work independently with minimal supervision as well as cooperatively within a team setting
    • The Themed Restaurant & Attractions Sales Coordinator position is located within the Sales Office of Canadian Niagara Hotels at the Crowne Plaza Niagara Falls – Fallsview.  Standard office hours are Monday – Friday 08:30 – 17:00.
    • Assisting with daily functions and other duties as assigned


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