Falls Avenue Resort

  • Waterpark Cleaning Lead Hand

    Operating Business
    Fallsview Indoor Waterpark
    Job Status Type
    Current Opportunity
  • Overview

    Join Us!


    We’re a diversified team of over 1800+ world-class hospitality professionals working in more than 150 unique business roles running numerous hotels, restaurants, unique retail, attractions and spa businesses under a 120- acre roof. We're also part of an even larger private North American hospitality enterprise which spans both Canada and the United States- and includes our 2 other Niagara Falls sister hotels - the Marriott Fallsview and Marriott on the Falls Hotels. And if that's not impressive enough to outline the wealth of career opportunities we can offer you - we even have our onsite brewery - the Niagara Brewing Company! We principally choose to operate our businesses in co-operation with some of the World’s most- respected and most- valued brands: Sheraton, Christienne Spa, Crowne Plaza, Massimo's, Rainforest Cafe, Hard Rock Cafe, Perkins, Hershey’s, Coca-Cola, Starbucks and Fallsview Indoor Waterpark – to name but a few. Many of our businesses are award winning & internationally- recognized as best in class: Sheraton Conference Centre, Hard Rock Cafe, Rainforest Cafe, Hershey, 4 Starbucks, and Perkins. Our Fallsview Indoor Waterpark is internationally recognized by the World Waterpark Association and TripAdvisor and we’re a previous winner of the Distinguished Hotelier of the Year Gold award for the Falls Avenue Resort. If you aspire to be part of a business that continually pushes itself for greatness and makes Niagara Falls even more unique.


    What are you waiting for, apply now!!!


    This full-time position is responsible for performing a variety of duties to ensure the highest level of guest service and satisfaction by consistently exceeding guest expectations; ensuring results are achieved in accordance with objectives, performance and quality standards.  This position will report to the Aquatics Manager, and will oversee the waterpark cleanliness standards.


    • With support from the Cleaning Supervisor provide leadership and direction to the Cleaning and Laundry department staff members
    • Ensure the implementation of all facility emergency safety procedures.
    • Maintain an open line of communication with the Aquatics Manager and other departments
    • Resolve issues, which require the interpretation of policies and procedures
    • Have a working familiarity with Occupational Health and Safety Regulations, Employment Standards Act, WHMIS and other employment and health and safety legislation as it pertains to the workplace
    • Proficiency with Microsoft Word and Excel
    • Ability to supervise, direct, motivate, and encourage staff, while building a sustainable positive and constructive team environment
    • Excellent interpersonal, supervisor, leadership, customer service and problem solving skills
    • Hands on approach to staff supervision, provide support and assistance as needed
    • Ability to work different shifts, including early mornings, evenings, weekends and holidays, as business demands require


    • Past supervisory experience of a large scale cleaning operation, would be an asset
    • Past supervisory experience of bulk, commercial or hotel laundry, would be an asset


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