Falls Avenue Resort

  • Sales Manager

    Operating Business
    Job Status Type
    Current Opportunity
  • Overview

    Join Us!


    We’re a diversified team of over 1800+ world-class hospitality professionals working in more than 150 unique business roles running numerous hotels, restaurants, unique retail, attractions and spa businesses under a 120- acre roof. We're also part of an even larger private North American hospitality enterprise which spans both Canada and the United States- and includes our 2 other Niagara Falls sister hotels - the Marriott Fallsview and Marriott on the Falls Hotels. And if that's not impressive enough to outline the wealth of career opportunities we can offer you - we even have our onsite brewery - the Niagara Brewing Company! We principally choose to operate our businesses in co-operation with some of the World’s most- respected and most- valued brands: Sheraton, Christienne Spa, Crowne Plaza, Massimo's, Rainforest Cafe, Hard Rock Cafe, Perkins, Hershey’s, Coca-Cola, Starbucks and Fallsview Indoor Waterpark – to name but a few. Many of our businesses are award winning & internationally- recognized as best in class: Sheraton Conference Centre, Hard Rock Cafe, Rainforest Cafe, Hershey, 4 Starbucks, and Perkins. Our Fallsview Indoor Waterpark is internationally recognized by the World Waterpark Association and TripAdvisor and we’re a previous winner of the Distinguished Hotelier of the Year Gold award for the Falls Avenue Resort. If you aspire to be part of a business that continually pushes itself for greatness and makes Niagara Falls even more unique.


    What are you waiting for, apply now!!!


    Sales Manager must be an energetic, enthusiastic, goal driven individual that executes exemplary customer service to drive sales and customer satisfaction and loyalty.


    This junior sales position is responsible for selling to the rooms only SMEURFS Market with 30 rooms on peak or less.  Reporting to the Assistant Director of Sales responsibilities include but not limited to the following:


    • Booking room only group business of 30 or less rooms, on peak.
    • Ensuring accurate and prompt response to incoming leads.
    • Solicit new and existing accounts to meet and exceed revenue goals through telephone solicitations, face to face meetings, site inspections, and written communication.
    • Developing new leads through continued prospecting.
    • Staying current on competitive set.
    • Using innovative sales efforts with key clients.
    • Maintaining relationships with all clients.
    • Participating in customer meeting, property tours and promotional events within the hotels and trade related organizations.
    • Follow efficient sales office procedures, maintain professionalism for productive use of time and ensure the maintenance of accurate and updated account files, report systems and follow-up procedures.
    • Work with other departments within the hotels and outlets to provide quality service to our customers.


    • Previous hotel sales experience
    • The candidate must possess strong prospecting, relationship building and negotiating skills. Have a proven revenue-generating track record. In addition we are looking for someone who is goal orientated, is able to work with little supervision, self-motivated professional, uses creative sales efforts, meets or exceeds goals.
    • University degree or College diploma in Hospitality or Tourism an asset.
    • Computer skills including: Microsoft Word, Excel, PowerPoint or related sales programs.
    • Excellent verbal and written communication skills.


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