Falls Avenue Resort

  • Maintenance Lead Hand- Waterpark

    Facilities Maintenance/Renovation
    Operating Business
    Fallsview Indoor Waterpark
    Job Status Type
    Current Opportunity
  • Overview

    Join Us!


    We’re a diversified team of over 1800+ world-class hospitality professionals working in more than 150 unique business roles running numerous hotels, restaurants, unique retail, attractions and spa businesses under a 120- acre roof. We're also part of an even larger private North American hospitality enterprise which spans both Canada and the United States- and includes our 2 other Niagara Falls sister hotels - the Marriott Fallsview and Marriott on the Falls Hotels. And if that's not impressive enough to outline the wealth of career opportunities we can offer you - we even have our onsite brewery - the Niagara Brewing Company! We principally choose to operate our businesses in co-operation with some of the World’s most- respected and most- valued brands: Sheraton, Christienne Spa, Crowne Plaza, Massimo's, Rainforest Cafe, Hard Rock Cafe, Perkins, Hershey’s, Coca-Cola, Starbucks and Fallsview Indoor Waterpark – to name but a few. Many of our businesses are award winning & internationally- recognized as best in class: Sheraton Conference Centre, Hard Rock Cafe, Rainforest Cafe, Hershey, 4 Starbucks, and Perkins. Our Fallsview Indoor Waterpark is internationally recognized by the World Waterpark Association and TripAdvisor and we’re a previous winner of the Distinguished Hotelier of the Year Gold award for the Falls Avenue Resort. If you aspire to be part of a business that continually pushes itself for greatness and makes Niagara Falls even more unique.


    What are you waiting for, apply now!!!


    This position is responsible for assisting in the on-going maintenance of the Waterpark area with primary focus on slides, to ensure the slides are operating safely and in accordance with manufacturer specifications.


    Oversee the day to day operations of the Maintenance Department. Ability to take initiative to perform preventative maintenance measures on all rides as required, as well as diagnose and repair problems as they arise. Must be able to perform on-going regular maintenance and cleaning, as well as maintaining safe work practices and maintaining professionalism at all times to provide excellent guest satisfaction. Will also assist with emergency situations as required and any other instruction or task that is set out by the supervisor/management team. This position requires being on-call for emergency situations.


    • Valid TSSA ADM-WS license is an asset
    • Demonstrated leadership skills; excellent organizational and time management skills
    • Previous experiences over seeing maintenance staff or other supervisor experience an asset.
    • Demonstrated ability to maintain professional composure at all times, regardless of issue, while performing multiple tasks with multiple guests/multiple items/products
    • Demonstrated commitment and passion to maximizing guest satisfaction in each stage of the guest experience, particularly as they pertain to maintaining all rides per TSSA ADM-WS standards to ensure all guests with an enjoyable and safe ride experience.
    • Demonstrated mechanical aptitude/critical thinking capabilities in order to identify, trouble shoot and solve problems
    • Takes initiative and provides friendly and proactive ride/attractions preventative maintenance to support their colleagues, and optimize running time of equipment (minimize downtime).
    • Outstanding attention to detail – both in regards to ride specifications, identifying mechanical errors and cleaning practices and the level of attention required
    • Demonstrated knowledge and experience in electrical, water quality, pneumatic and HVAC systems
    • Ability to quickly respond to changing work volume; high -energy level/speed.
    • Ability to work safely and in compliance with all health and safety standards and TSSA ADM-WS requirements.
    • Excellent organizational and time management skills and the ability to work under extreme pressure and heat.
    • Good interpersonal and communication skills to be able to provide clear communication to guests and employees in both internal and external environments.
    • Demonstrated experience to working independently with minimal supervision as well as cooperatively within a team setting.
    • Ability to meet the physical requirements of the job (i.e., lifting 50 lbs, climbing ladder, extreme heights), must be in good general physical condition to fulfill all aspects of position
    • Minimum of 5 years mechanical maintenance experience in a similar capacity is an asset.
    • Must be able to work all shifts including weekends and holidays.


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