Falls Avenue Resort

  • Redemption Attendant

    Job Status Type
    Current Opportunity
  • Overview

    Join Us!


    We’re a diversified team of over 1800+ world-class hospitality professionals working in more than 150 unique business roles running numerous hotels, restaurants, unique retail, attractions and spa businesses under a 120- acre roof. We're also part of an even larger private North American hospitality enterprise which spans both Canada and the United States- and includes our 2 other Niagara Falls sister hotels - the Marriott Fallsview and Marriott on the Falls Hotels. And if that's not impressive enough to outline the wealth of career opportunities we can offer you - we even have our onsite brewery - the Niagara Brewing Company! We principally choose to operate our businesses in co-operation with some of the World’s most- respected and most- valued brands: Sheraton, Christienne Spa, Crowne Plaza, Massimo's, Rainforest Cafe, Hard Rock Cafe, Perkins, Hershey’s, Coca-Cola, Starbucks and Fallsview Indoor Waterpark – to name but a few. Many of our businesses are award winning & internationally- recognized as best in class: Sheraton Conference Centre, Hard Rock Cafe, Rainforest Cafe, Hershey, 4 Starbucks, and Perkins. Our Fallsview Indoor Waterpark is internationally recognized by the World Waterpark Association and TripAdvisor and we’re a previous winner of the Distinguished Hotelier of the Year Gold award for the Falls Avenue Resort. If you aspire to be part of a business that continually pushes itself for greatness and makes Niagara Falls even more unique.


    What are you waiting for, apply now!!!


    This position is responsible for enthusiastically helping guests redeem prize-winning tickets and pick out their arcade prizes, providing excellent customer satisfaction. The successful candidate should have previous cash and customer service experience.


    Interact with guests of all ages and assist them with prize selections, particularly children. Maintain clean work areas. Maintain proper product stock levels. Assist in the merchandising/displaying of prizes.


    • Demonstrated perpetual cheerfulness and extroversion in order to attract and serve each guest
    • Demonstrate professional reception and telephone manners
    • Ability to work all shifts including days/evenings/weekends and holidays
    • Excellent interpersonal and communication skills when dealing with guests and employees both internally and externally, particularly children
    • Demonstrate the ability to maintain professional composure at all times, while performing multiple tasks among staff and multiple guests
    • Outstanding attention to detail - both personal grooming and appearance
    • Ensures that attraction policies are maintained at all times
    • Ability to work all shifts including days/evenings/weekends and holidays


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