Falls Avenue Resort

  • Corporate Systems Support Technician

    Information Technology
    Job Status Type
    Future Opportunity
  • Overview

    Join Us!


    We’re a diversified team of over 1800+ world-class hospitality professionals working in more than 150 unique business roles running numerous hotels, restaurants, unique retail, attractions and spa businesses under a 120- acre roof. We're also part of an even larger private North American hospitality enterprise which spans both Canada and the United States- and includes our 2 other Niagara Falls sister hotels - the Marriott Fallsview and Marriott on the Falls Hotels. And if that's not impressive enough to outline the wealth of career opportunities we can offer you - we even have our onsite brewery - the Niagara Brewing Company! We principally choose to operate our businesses in co-operation with some of the World’s most- respected and most- valued brands: Sheraton, Christienne Spa, Crowne Plaza, Massimo's, Rainforest Cafe, Hard Rock Cafe, Perkins, Hershey’s, Coca-Cola, Starbucks and Fallsview Indoor Waterpark – to name but a few. Many of our businesses are award winning & internationally- recognized as best in class: Sheraton Conference Centre, Hard Rock Cafe, Rainforest Cafe, Hershey, 4 Starbucks, and Perkins. Our Fallsview Indoor Waterpark is internationally recognized by the World Waterpark Association and TripAdvisor and we’re a previous winner of the Distinguished Hotelier of the Year Gold award for the Falls Avenue Resort. If you aspire to be part of a business that continually pushes itself for greatness and makes Niagara Falls even more unique.


    What are you waiting for, apply now!!!


    This position reports to the Manager of Information Systems.


    Daily maintenance of computer systems, wireless equipment, printers and point of sale equipment. Repair of all computer related hardware, printers etc. Assist Network Administrator in day to day duties. Provide end user support for 200 workstations and 500 users. Review, log, prioritize and resolve helpdesk issues/requests.. Format and re-imaging of PC’s from various sources. Maintain and monitor Symantec End Point Protection and Windows Update servers. Ensure all pc hardware and software have latest updates and patches. Project work as assigned by the Manager of Information Systems. Deployment of multiple pc’s according to refresh cycle. On call and after hours support as required.


    Must have:

    • College Diploma or University Degree or Accreditation from Technical Institute in a computer related field
    • 2 to 3 years of experience supporting multi-server, multi-platform environment
    • 2 to 3 years of experience in pc repair
    • Networking and Active Directory knowledge
    • Working knowledge of Office programs including Access
    • Read, write and speak English fluently
    • Great organizational skills
    • Good troubleshooting skills
    • Good written and verbal communication skills
    • Ability to multi-task
    • Ability to work unsupervised in a fast paced environment

    Preferential Skills:

    • A+ certification preferred
    • MCP or MCSE
    • Some Netware experience would be preferred
    • Previous Experience in a hospitality environment
    • Wireless Infrastructure Support and Maintenance experience
    • P.O.S implementation and integration experience


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