Falls Avenue Resort

  • Director of Operations- Theme Restaurants, Attractions, & Retail

    Job Status Type
    Future Opportunity
  • Overview

    Join Us!


    We’re a diversified team of over 1800+ world-class hospitality professionals working in more than 150 unique business roles running numerous hotels, restaurants, unique retail, attractions and spa businesses under a 120- acre roof. We're also part of an even larger private North American hospitality enterprise which spans both Canada and the United States- and includes our 2 other Niagara Falls sister hotels - the Marriott Fallsview and Marriott on the Falls Hotels. And if that's not impressive enough to outline the wealth of career opportunities we can offer you - we even have our onsite brewery - the Niagara Brewing Company! We principally choose to operate our businesses in co-operation with some of the World’s most- respected and most- valued brands: Sheraton, Christienne Spa, Crowne Plaza, Massimo's, Rainforest Cafe, Hard Rock Cafe, Perkins, Hershey’s, Coca-Cola, Starbucks and Fallsview Indoor Waterpark – to name but a few. Many of our businesses are award winning & internationally- recognized as best in class: Sheraton Conference Centre, Hard Rock Cafe, Rainforest Cafe, Hershey, 4 Starbucks, and Perkins. Our Fallsview Indoor Waterpark is internationally recognized by the World Waterpark Association and TripAdvisor and we’re a previous winner of the Distinguished Hotelier of the Year Gold award for the Falls Avenue Resort. If you aspire to be part of a business that continually pushes itself for greatness and makes Niagara Falls even more unique.


    What are you waiting for, apply now!!!


    Reporting to the Chief Operating Officer, in this newly created position, the Director of Operations, working with a variety of General Managers and their respective teams, will continue to grow and improve all of our  various Falls Avenue Resort Theme restaurants and brewery/distillery pubs ( Rainforest Café, Hard Rock Café, Perkins, Niagara Brewing Company, Niagara Distillery Company, the Terrace Food Court ), Attractions (such as the Fallsview Indoor Waterpark and Adventure City/ iwerks, and retail concepts (The Hershey Store, Always Refreshing Soda Shop, and several general merchandising/ souvenir outlets).


    Your focus will be on increasing the effectiveness and efficiency of assigned business units specifically focusing on revenue growth, profitability, guest satisfaction, team development, and innovation through formal business plans and practices. Additionally, identify viable new business concepts as required from time to time.


    • Be a result-oriented professional with a demonstrated track record of increasing revenue and profitability which exceed typical industry standards;
    • Have had previous significant P& L experience including creating and analyzing financial statements and related budgeting /business planning documents
    • Preferably – has been a seasoned, well rounded multi-unit Director with considerable demonstrated success in improving store food, beverage and retail profitability and performance. Previous experience in attraction and retail businesses an asset.
    • Have previous demonstrated business and strategic planning experience, business unit profitability responsibility
    • Have previous experience in inspiring, guiding and developing senior business unit leaders in their operational and succession planning business plans.
    • Possess excellent communication and interpersonal skills


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