Falls Avenue Resort

  • Outdoor Promotional/Retail Associate

    Department
    Attractions
    Job Status Type
    Current Opportunity
  • Overview

    Join Us!

     

    We’re a diversified team of over 1800+ world-class hospitality professionals working in more than 150 unique business roles running numerous hotels, restaurants, unique retail, attractions and spa businesses under a 120- acre roof. We're also part of an even larger private North American hospitality enterprise which spans both Canada and the United States- and includes our 2 other Niagara Falls sister hotels - the Marriott Fallsview and Marriott on the Falls Hotels. And if that's not impressive enough to outline the wealth of career opportunities we can offer you - we even have our onsite brewery - the Niagara Brewing Company! We principally choose to operate our businesses in co-operation with some of the World’s most- respected and most- valued brands: Sheraton, Christienne Spa, Crowne Plaza, Massimo's, Rainforest Cafe, Hard Rock Cafe, Perkins, Hershey’s, Coca-Cola, Starbucks and Fallsview Indoor Waterpark – to name but a few. Many of our businesses are award winning & internationally- recognized as best in class: Sheraton Conference Centre, Hard Rock Cafe, Rainforest Cafe, Hershey, 4 Starbucks, and Perkins. Our Fallsview Indoor Waterpark is internationally recognized by the World Waterpark Association and TripAdvisor and we’re a previous winner of the Distinguished Hotelier of the Year Gold award for the Falls Avenue Resort. If you aspire to be part of a business that continually pushes itself for greatness and makes Niagara Falls even more unique.

     

    What are you waiting for, apply now!!!

     

    This key guest service position is responsible for creating and driving the guest experience by ensuring passionate, competent and efficient service is provided at all times with a high level of guest service and sales of our products.

    Responsibilities

    Enthusiastically welcome and greet guests, provide product information, selection, suggestion and sales. Customer billing and payment settlements. Complete inventory and restock sections and supplies.

    Qualifications

    • Cheerful personality in order to great and serve each guest
    • Ability to provide an excellent guest experience and encourage both cross-promotion/sales of related products and company services/activities/products across the complex
    • Willingness to attend to the needs of others
    • Ability to maintain professional composure at all times, regardless of issue, while performing multiple tasks with multiple guests/multiple items/products
    • Previous point of sale experience preferred.
    • Demonstrate highly effective conversational/persuasion/influencing skills
    • Outstanding attention to detail - both in personal grooming/appearance and in properly identifying guest’s needs, demeanor, and level of required service attention
    • Ability to work cooperatively within a team setting to anticipate and assist to another associate’s guests’ needs
    • Ability to quickly respond to changing work volume with high-energy level and speed
    • Ability to work independently with minimal supervision
    • Must be able to work all shifts including weekends and holidays

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