Falls Avenue Resort

Outdoor Promotional/Retail Associate

Department
Attractions
Job Status Type
Current Opportunity

Overview

This key guest service position is responsible for creating and driving the guest experience by ensuring passionate, competent and efficient service is provided at all times with a high level of guest service and sales of our products.

Responsibilities

Enthusiastically welcome and greet guests, provide product information, selection, suggestion and sales. Customer billing and payment settlements. Complete inventory and restock sections and supplies.

Qualifications

  • Cheerful personality in order to great and serve each guest
  • Ability to provide an excellent guest experience and encourage both cross-promotion/sales of related products and company services/activities/products across the complex
  • Willingness to attend to the needs of others
  • Ability to maintain professional composure at all times, regardless of issue, while performing multiple tasks with multiple guests/multiple items/products
  • Previous point of sale experience preferred.
  • Demonstrate highly effective conversational/persuasion/influencing skills
  • Outstanding attention to detail - both in personal grooming/appearance and in properly identifying guest’s needs, demeanor, and level of required service attention
  • Ability to work cooperatively within a team setting to anticipate and assist to another associate’s guests’ needs
  • Ability to quickly respond to changing work volume with high-energy level and speed
  • Ability to work independently with minimal supervision
  • Must be able to work all shifts including weekends and holidays

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