The Retail Store Manager is responsible for successfully operating and maximizing the net profitability of each assigned retail store. The Retail Store Manager is also a service provider to both the internal and an external customer base and supports and enhances overall customer service satisfaction at guests either staying at our hotels or visiting our attractions and restaurants. The role requires a “hands-on” Store Manager to drive and improve the customer visitation and corresponding store gross sales, net profit and customer satisfaction conversion. The role entails, the five functions of management, (planning, organizing, staffing, directing and controlling.) through the application of differing management systems. Retail products may include fashion, general merchandise, souvenirs, and/ or food and beverage – or a combination.
As a Retail Store Manager you will review and revise the retail store (s) annual business plan, associated budgets, product selection, inventory and risk control plans. You will create strategies, tactics, and action plans designed to improve store revenue and profitability performance driven primarily by leading an employment culture that continually inspires the team to seek better sales results and strive for continually increasing store profitability in the most efficient and effective manner while providing a great customer service experience. The Retail Store Manager ensures effective retail product selection and availability, pricing, and merchandising ; staff focus on selling products to customers via effective and optimal customer experiences; seasonal/ timely point of sale marketing; consistent application of store financial and cash controls, effective expense and cost management including product loss control; maintains brand standards( where applicable), and ensures a clean and safety store environment for both customers and staff. Responsible for managing / minimizing store shrink through team awareness, enforcement of audit compliance and standards and rigid inventory control