Falls Avenue Resort

  • Guest Service Operator (Midnights) & Reservations Sales Support

    Job Status Type
    Future Opportunity
  • Overview

    This position is responsible for providing professional, courteous and enthusiastic customer service over the telephone. The successful candidate will be working 2 midnight shifts per week as a Guest Service Operator and other shifts will either be in Switchboard or Reservations, scheduled between the hours of 7:00am-midnight, according to the needs of the department.  This candidate needs to be flexible to support our 24 hour operation. 


    Answering all calls and connecting calls as required, coordinating all paging, taking messages, monitoring alarm panels, coordinating wake-up calls, answering general inquiries, logging maintenance calls and any other duties as assigned by the Reservations Manager.


    • Commitment and passion to maximizing guest satisfaction in each stage of the guest experience
    • Ability to maintain professional composure at all times, while performing multiple tasks among staff, multiple guests/multiple items/products
    • Employ persuasion and influence to initiate and/or resolve matters
    • Excellent interpersonal skills
    • Willingness/enjoyment to attend to the needs of others
    • Recent switchboard and/or sales experience
    • Demonstrate professional telephone manners
    • Ability to work independently with minimal supervision as well as cooperatively within a team setting
    • Demonstrate the ability to work cooperatively within a team setting to anticipate and assist to another Associate’s guest’s needs
    • Secondary School Graduation Diploma or the equivalent in education and experience required
    • Must be flexible to support our 24 hour operation. 


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