Falls Avenue Resort

  • Guest Service Operator (Midnights) & Reservations Sales Support

    Department
    Reservations
    Job Status Type
    Future Opportunity
  • Overview

    Join Us!

     

    We’re a diversified team of over 1800+ world-class hospitality professionals working in more than 150 unique business roles running numerous hotels, restaurants, unique retail, attractions and spa businesses under a 120- acre roof. We're also part of an even larger private North American hospitality enterprise which spans both Canada and the United States- and includes our 2 other Niagara Falls sister hotels - the Marriott Fallsview and Marriott on the Falls Hotels. And if that's not impressive enough to outline the wealth of career opportunities we can offer you - we even have our onsite brewery - the Niagara Brewing Company! We principally choose to operate our businesses in co-operation with some of the World’s most- respected and most- valued brands: Sheraton, Christienne Spa, Crowne Plaza, Massimo's, Rainforest Cafe, Hard Rock Cafe, Perkins, Hershey’s, Coca-Cola, Starbucks and Fallsview Indoor Waterpark – to name but a few. Many of our businesses are award winning & internationally- recognized as best in class: Sheraton Conference Centre, Hard Rock Cafe, Rainforest Cafe, Hershey, 4 Starbucks, and Perkins. Our Fallsview Indoor Waterpark is internationally recognized by the World Waterpark Association and TripAdvisor and we’re a previous winner of the Distinguished Hotelier of the Year Gold award for the Falls Avenue Resort. If you aspire to be part of a business that continually pushes itself for greatness and makes Niagara Falls even more unique.

     

    What are you waiting for, apply now!!!

     

    This position is responsible for providing professional, courteous and enthusiastic customer service over the telephone. The successful candidate will be working 2 midnight shifts per week as a Guest Service Operator and other shifts will either be in Switchboard or Reservations, scheduled between the hours of 7:00am-midnight, according to the needs of the department.  This candidate needs to be flexible to support our 24 hour operation. 

    Responsibilities

    Answering all calls and connecting calls as required, coordinating all paging, taking messages, monitoring alarm panels, coordinating wake-up calls, answering general inquiries, logging maintenance calls and any other duties as assigned by the Reservations Manager.

    Qualifications

    • Commitment and passion to maximizing guest satisfaction in each stage of the guest experience
    • Ability to maintain professional composure at all times, while performing multiple tasks among staff, multiple guests/multiple items/products
    • Employ persuasion and influence to initiate and/or resolve matters
    • Excellent interpersonal skills
    • Willingness/enjoyment to attend to the needs of others
    • Recent switchboard and/or sales experience
    • Demonstrate professional telephone manners
    • Ability to work independently with minimal supervision as well as cooperatively within a team setting
    • Demonstrate the ability to work cooperatively within a team setting to anticipate and assist to another Associate’s guest’s needs
    • Secondary School Graduation Diploma or the equivalent in education and experience required
    • Must be flexible to support our 24 hour operation. 

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