Falls Avenue Resort

  • Game Technician Manager

    Job Status Type
    Future Opportunity
  • Overview

    Join Us!


    We’re a diversified team of over 1800+ world-class hospitality professionals working in more than 150 unique business roles running numerous hotels, restaurants, unique retail, attractions and spa businesses under a 120- acre roof. We're also part of an even larger private North American hospitality enterprise which spans both Canada and the United States- and includes our 2 other Niagara Falls sister hotels - the Marriott Fallsview and Marriott on the Falls Hotels. And if that's not impressive enough to outline the wealth of career opportunities we can offer you - we even have our onsite brewery - the Niagara Brewing Company! We principally choose to operate our businesses in co-operation with some of the World’s most- respected and most- valued brands: Sheraton, Christienne Spa, Crowne Plaza, Massimo's, Rainforest Cafe, Hard Rock Cafe, Perkins, Hershey’s, Coca-Cola, Starbucks and Fallsview Indoor Waterpark – to name but a few. Many of our businesses are award winning & internationally- recognized as best in class: Sheraton Conference Centre, Hard Rock Cafe, Rainforest Cafe, Hershey, 4 Starbucks, and Perkins. Our Fallsview Indoor Waterpark is internationally recognized by the World Waterpark Association and TripAdvisor and we’re a previous winner of the Distinguished Hotelier of the Year Gold award for the Falls Avenue Resort. If you aspire to be part of a business that continually pushes itself for greatness and makes Niagara Falls even more unique.


    What are you waiting for, apply now!!!


    This position is responsible for managing the on-going maintenance and upkeep of all Redemption and Video Games as well as token machines and Inventory control of all tokens, tickets and game parts.


    This position is responsible for leading the Game Tech Department, including the supervision and scheduling of employees who service, maintain and repair equipment to ensure safe and continuous operations. This includes: opening/closing the Arcade Section of Adventure City daily, performing daily, weekly and monthly preventative maintenance safety checks, trouble-shooting problems and reporting to the General Manager as needed. Must be able to perform on-going regular maintenance and cleaning, as well as maintaining safe work practices and maintaining professionalism at all times to provide excellent guest satisfaction. The Game Technician Supervisor is responsible for maintaining appropriate stock of tokens, redemption tickets and game parts to operate effectively. The successful candidate will also assist the General Manager with the acquisition of new games and equipment.


    • Demonstrated knowledge and experience in trouble shooting electrical and electronic systems
    • Ability to read electrical schematics
    • Proven ability to schedule a team according to business levels.
    • Ability to set up and maintain proper inventory levels for games, game parts, prizes and redemption tickets.
    • Responsible for the cleanliness and general upkeep of all games and equipment.
    • Leadership experience including supervising, planning, problem solving and revenue reporting.
    • Demonstrated ability to maintain professional composure at all times, while performing multiple tasks with multiple clients.
    • Demonstrated commitment and passion to maximizing guest satisfaction in each stage of the guest experience.
    • Demonstrated mechanical aptitude/critical thinking capabilities in order to identify, trouble shoot and solve problems.
    • Ability to quickly respond to changing work volume; high -energy level/speed.
    • Excellent organizational and time management skills and the ability to work positively under pressure.
    • Good interpersonal and communication skills to be able to provide clear communication to guests, suppliers and employees in both internal and external environments.
    • Demonstrated experience working independently with minimal supervision as well as cooperatively within a team setting.
    • Ability to meet the physical requirements of the job (i.e., lifting 50 lbs, climbing ladder, extreme heights), must be in good general physical condition to fulfill all aspects of the position.
    • Minimum of 2 years electronics and electrical experience in a similar capacity is an asset.
    • Must be able to work all shifts including weekends, nights and holidays.
    • Diploma or degree in an electrical or electronics program is an asset.
    • Adequate knowledge of Microsoft Word and Excel is beneficial


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