Falls Avenue Resort

  • Human Resources Administrator

    Operating Business
    Human Resources/Payroll
    Job Status Type
    Future Opportunity
  • Overview

    Join Us!


    We’re a diversified team of over 1800+ world-class hospitality professionals working in more than 150 unique business roles running numerous hotels, restaurants, unique retail, attractions and spa businesses under a 120- acre roof. We're also part of an even larger private North American hospitality enterprise which spans both Canada and the United States- and includes our 2 other Niagara Falls sister hotels - the Marriott Fallsview and Marriott on the Falls Hotels. And if that's not impressive enough to outline the wealth of career opportunities we can offer you - we even have our onsite brewery - the Niagara Brewing Company! We principally choose to operate our businesses in co-operation with some of the World’s most- respected and most- valued brands: Sheraton, Christienne Spa, Crowne Plaza, Massimo's, Rainforest Cafe, Hard Rock Cafe, Perkins, Hershey’s, Coca-Cola, Starbucks and Fallsview Indoor Waterpark – to name but a few. Many of our businesses are award winning & internationally- recognized as best in class: Sheraton Conference Centre, Hard Rock Cafe, Rainforest Cafe, Hershey, 4 Starbucks, and Perkins. Our Fallsview Indoor Waterpark is internationally recognized by the World Waterpark Association and TripAdvisor and we’re a previous winner of the Distinguished Hotelier of the Year Gold award for the Falls Avenue Resort. If you aspire to be part of a business that continually pushes itself for greatness and makes Niagara Falls even more unique.


    What are you waiting for, apply now!!!


    In a fast-paced, high volume work environment, Corporate Human Resources generalists provide administrative, advisory, and representation human resources services and support to the Director of Human Resources for both union and non-union work environments at all resort business units-hotels, restaurants, retail store, and attractions- in both interchanging recruitment and health and safety/workers compensation/employee benefits roles Resources Generalists support and reinforce the resort hospitality service culture for candidates, new hires and current employees by demonstrating all Resort employee core values - implementing them in all daily activities and tasks to create an outstanding example as to the high standards of Falls Avenue Resort- passion, professionalism, enthusiasm and friendliness for driving the hospitality vision of professionalism.


    • Creates a great first impression of the professionalism and passion for outstanding levels of guest service to candidates recruited or considering employment. Demonstrates and exemplifies resort core values in all daily activities and tasks.
    • In a generalist capacity, acts as a resource to the Resort regarding application or interpretation of Ontario’s Occupational Health and Safety Act, Workplace Safety and Insurance Act, Human Rights Code, Employment Standards Act, Labour Relations Act, referring more complex issues to Director of Human Resources
    • Maintains and applies all Resort recruiting and selection systems for candidates of employment ( including internet based applicant tracking (icims), background checking and candidate pre-hire selection/orientation systems, all electronic recruiting and selection processes, forms, and controls) for a wide variety of professions/position
    • Proactively creates and administers  annual and seasonal recruiting/hiring plans for all tourism-based business units and associated corporate shared service teams
    • Assists with interviews and reference checks as needed, conducting effective staff pre-hiring assessments/orientation/new hire enrolment/ documentations
    • Prepares and verifies new hire HR/Payroll packages
    • Administers government wage credit programs for eligible new hires (Student Subsidy, Co-op, Apprenticeship, BEC/ second career)
    • Promotes, applies, and administers the Resort’s comprehensive proactive health and safety program, policies and procedures across all business units, with particular attention to ensuring all business units maintain active and effective Joint Health and Safety Committees and conduct required preventive workplace investigations
    • Acts as initial contact for all Ministry of Labour Health and Safety and WSIA enquiries, notices, and visits, elevating complex matters to senior human resources staff as required
    • Administers and ensures timely reporting of all accidents and reportable incidents to the applicable government agency (MOL/WSIA) in accordance with applicable legislation on provided resort/government reporting forms
    • Ensures a detailed accident investigation/assessment of all causes (both immediate and basic) of workplace accidents and incidents for proper classification and prevention of future similar incidents
    • Administers AODA consideration and the Resort’s return to work program for injured workers effectively and efficiently.
    • Ensures accurate WSIB accident cost charges are applied by reviewing and correcting  monthly WSIB accident cost and  quarter/annual NEER statements
    • Maintains benefit status/eligibility across a number of benefit plans, including producing reports and related generates payroll related EIRs to change benefit status of employees
    • Produces and distributes as required .periodic human resources related reports and related analysis ( eg. new hires, terminations, turnover, DNH lists)
    • Assists other HR/Payroll team members in order to respond to changing departmental needs, priorities and levels of volume
    • Special projects as assigned


    • Completion of a related educational program in human resources at either a university or college level and/or related human resources generalist experience.
    • Demonstrated passion for helping other people, friendliness, customer-orientation and high personal standards of attention to detail and self-composure – with a primary objective to enhance each guest experience in each part of our business.
    • Willingness and ability to dedicate and demonstrate all company’s core values and implement them in all daily activities and tasks in order to create an outstanding example as to the high service standards of Falls Avenue Resort for resort employees and government officials
    • Excellent interpersonal and communication skills, composure and ability to interact effectively with all levels of employees within the organization
    • Ability to exercise sound judgment and discretion in the handling of confidential material and information, and impart empathy to employees undergoing difficult circumstances
    • Strong organizational and leadership skills
    • Ability to multi-task and work under pressure when required meeting deadlines
    • Ability to positively influence other team members, staff, candidates for employment and resort staff
    • Proficient computer skills (Microsoft Word and Excel, Ability to quickly learn and use human resources, payroll and time and attendance software, ( eg. ADP Pay at Work/ People and Synerion Time and Attendance software)
    • Demonstrate attention to detail, particularly as they pertain to accident investigation
    • Ability to gather, analyze and evaluate relevant facts as they pertain to impartial employment related issues and investigations; previous experience in performing workplace investigations an asset.
    • Basic understanding and capability to understand, apply and communicate employment related legislation , regulations, and case precedents under a wide variety of Ontario employment related standards as they relate to the hospitality, attraction, and retail industry.
    • JHSC/Certified Member Training certificate preferred
    • CHRP designation an asset



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