Falls Avenue Resort

Assistant Manager - Retail

Department
Retail Sales/Operations
Job Status Type
Future Opportunity

Overview

The Assistant Manager will have dual responsibilities in managing a high volume retail outlet.  The Assistant Manager is responsible to ensure enthusiastic, courteous and safe quality of service is provided to all customers, while striving to create a venue staffed by knowledgeable, helpful, and cheerful staff who are motivated on exceeding guest satisfaction and operating revenue targets.

Responsibilities

Work with the General Manager in creating annual and semi-annual business plans, strategies, and controls, including cost-benefit analysis of equipment, new initiatives, revenue maximization, management and supervisory skill assessment, recruiting/hiring/training/scheduling/evaluating the effectiveness and efficiency of all outlet staff focused toward continuous personal development and success. Coach team members with any issues that may arise. Ensure all operating equipment and control standards and systems are used. Generate applicable departmental reports. Supervise the outlet areas to ensure that operations are effectively, safely and efficiently carried out, while continually looking for ways to improve Outlet operations in order to increase revenue and decrease cost.

Qualifications

  • Demonstrate commitment and passion to maximizing guest satisfaction in each stage of the guest experience
  • Establishes immediate credibility with guests and staff – leads all staff by example
  • Demonstrate willingness/enjoyment to attend to the needs of others
  • Above-average analytical and report writing skills as they pertain to problem/opportunity identification, analysis, and corresponding options/solutions
  • Demonstrate ability to maintain professional composure at all times, regardless of issue, while performing multiple tasks among staff, multiple guests/multiple items/products
  • Employs persuasion and influence to initiate and/or resolve matters
  • Excellent interpersonal skills
  • Demonstrate ability to lead/supervise a team of operating staff
  • Demonstrate ability to set high performance standards/ targets for each aspect of the operation, and demonstrates urgency to achieve critical goals and objectives
  • Focuses and develops all staff on key objectives to the best of their personal capabilities
  • Directs staff in an efficient and forthright manner
  • Demonstrate competency in general accounting, basic mathematics and report-writing
  • Excellent organizational and time management skills as well as the ability to work effectively under pressure
  • Demonstrate personal involvement and supervision to ensure the workplace is safe for all guests and staff
  • Enforces all health and safety/sanitation standards. Including preventative maintenance as it pertains to kitchen areas
  • Working knowledge of computerized Point of Sales system, knowledge of micros preferred
  • Demonstrate knowledge and conversational ability to train staff to effortlessly provide exceptional guest experiences
  • Demonstrate experience in creating related business plans, revenue growth strategies, internal controls as they relate to the Ontario attractions industry
  • Ability to follow controls and cash balancing procedures for Outlet Staff
  • Ability to interview and carry out reference checks for potential new employees
  • Will be able to complete team performance evaluations and reviews by providing feedback
  • Demonstrate responsibility in handling and responding to guest complaints
  • Ability to carry out and assist with month end checklist, inventory counts and submissions
  • Demonstrate Microsoft and Excel skills to be able to update revenue reports and labor tracking
  • Ability to update when needed, existing control and procedure manuals including development of new manuals
  • Minimum of 3 (three) years of experience in a manager/supervisory position in the retail/hospitality industry
  • Must be able to work all shifts including weekends and holidays

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