The Assistant Manager will have dual responsibilities in managing a high volume retail outlet. The Assistant Manager is responsible to ensure enthusiastic, courteous and safe quality of service is provided to all customers, while striving to create a venue staffed by knowledgeable, helpful, and cheerful staff who are motivated on exceeding guest satisfaction and operating revenue targets.
Work with the General Manager in creating annual and semi-annual business plans, strategies, and controls, including cost-benefit analysis of equipment, new initiatives, revenue maximization, management and supervisory skill assessment, recruiting/hiring/training/scheduling/evaluating the effectiveness and efficiency of all outlet staff focused toward continuous personal development and success. Coach team members with any issues that may arise. Ensure all operating equipment and control standards and systems are used. Generate applicable departmental reports. Supervise the outlet areas to ensure that operations are effectively, safely and efficiently carried out, while continually looking for ways to improve Outlet operations in order to increase revenue and decrease cost.