Falls Avenue Resort

  • Valet Parking Supervisor

    Bell/Concierge Desk
    Job Status Type
    Future Opportunity
  • Overview

    Join Us!


    We’re a diversified team of over 1800+ world-class hospitality professionals working in more than 150 unique business roles running numerous hotels, restaurants, unique retail, attractions and spa businesses under a 120- acre roof. We're also part of an even larger private North American hospitality enterprise which spans both Canada and the United States- and includes our 2 other Niagara Falls sister hotels - the Marriott Fallsview and Marriott on the Falls Hotels. And if that's not impressive enough to outline the wealth of career opportunities we can offer you - we even have our onsite brewery - the Niagara Brewing Company! We principally choose to operate our businesses in co-operation with some of the World’s most- respected and most- valued brands: Sheraton, Christienne Spa, Crowne Plaza, Massimo's, Rainforest Cafe, Hard Rock Cafe, Perkins, Hershey’s, Coca-Cola, Starbucks and Fallsview Indoor Waterpark – to name but a few. Many of our businesses are award winning & internationally- recognized as best in class: Sheraton Conference Centre, Hard Rock Cafe, Rainforest Cafe, Hershey, 4 Starbucks, and Perkins. Our Fallsview Indoor Waterpark is internationally recognized by the World Waterpark Association and TripAdvisor and we’re a previous winner of the Distinguished Hotelier of the Year Gold award for the Falls Avenue Resort. If you aspire to be part of a business that continually pushes itself for greatness and makes Niagara Falls even more unique.


    What are you waiting for, apply now!!!


    This position is primarily responsible for supervising valet staff, as well as ensuring courteous and efficient reception and greeting of all guests, including the safety of guests and their vehicles, staff and pedestrians.


    The Valet Supervisor will welcome guests. Ensure all employees comply with health, safety and sanitation standards. Ensure that all applicable policies and procedures are being followed as well as the efficiency of the parking garage services, in order to drive guests’ vehicles back and forth from parking garage to hotel complex in a professional and efficient manner.


    • Demonstrate commitment and passion to maximizing guest satisfaction in each stage of the guest experience, particularly as they pertain to exceptional standards of customer service, cleanliness and order
    • Demonstrate the ability to maintain professional composure at all times, while performing multiple tasks among staff, multiple guests/multiple items/products
    • Employ persuasion and influence to initiate and/or resolve matters
    • Excellent interpersonal skills
    • Approachable with the ability to establish immediate credibility with guests and staff - leads all staff by example
    • Demonstrate willingness/enjoyment to attend to the needs of others
    • Demonstrate personal involvement and supervision to ensure the workplace is safe for all guests and staff
    • Outstanding attention to detail - both personal grooming/appearance and in properly identifying guest and employee needs, vehicle delivery and ensuring policy and procedure standards are maintained at all times
    • Proven ability to lead and supervise a large team of operating staff
    • Set high priorities and standards and demonstrates urgency to achieve critical goals and objectives
    • Demonstrate the ability to work cooperatively within a team setting to anticipate and assist to guest and associate’s needs
    • Ability to quickly respond to changing work volume with high-energy level and speed
    • Valid driver’s license with no driving violations
    • Ability to meet the physical requirements of the job (i.e. lift up to 50lbs)
    • Must be able to work all shifts including weekends and holidays


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