Falls Avenue Resort

Terrace Food Court Supervisor

Department
Food & Beverage - Guest Service
Operating Business
Terrace Food Court
Job Status Type
Future Opportunity

Overview

This position is responsible to ensure courteous, consistent and effective guest service is provided.

Responsibilities

Performing Food Attendant duties, training new employees, monitoring delivery of goods, assigning work stations in order to ensure quality customer service, handling customer complaints, ensuring critical standards are being adhered to. Checking and making minor temperature and time adjustments according to pyrometer readings, completing daily inventories as required and keeping updated and knowledgeable on operational, security and food safety procedures.

Qualifications

  • Previous supervisory/managerial experience in a related business unit
  • Employs persuasion and influence to initiate and/or resolve matters
  • Excellent interpersonal and communication skills when dealing with guests and employees both internally and externally
  • Approachable and establishes immediate credibility with guests and staff – leads all staff by example
  • Good leadership and motivational skills with respects to motivating staff
  • Demonstrate the ability to maintain professional composure at all times, while performing multiple tasks among staff, multiple guests/multiple items/products
  • Knowledge and conversational ability to train staff to effortlessly provide exceptional guest experiences
  • Trains and corrects staff, as required, in order to ensure all staff operate at a consistent level of performance
  • Ability to lead/supervise a team of operating staff
  • Set high priorities/standards, and demonstrates urgency to achieve critical goals and objectives.
  • Develop all staff to the best of their personal capabilities and directs staff in an efficient and forthright manner
  • Maintain and improve customer service efficiency and effectiveness
  • Experience in maintaining and improving generally accepted cash control and inventory policies and procedures
  • Hands on management philosophy
  • Ability to work effectively under pressure and ability to quickly respond to changing work volume with high-energy level and speed
  • Must be able to work all shifts including weekends and holidays

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