The Club Lounge Associate has the important role of ensuring that our most loyal guests receive great customer service. Also, making our guests feel that they are welcome and that they belong in Sheraton as this is the “World’s Gathering Place”.
Establish a good relationship with our loyal repeat members and acknowledge them upon return to our hotel. Professional F&B setup for Breakfast or Afternoon Hors D’oeuvres. Run daily reports, analyze notes in guest profiles and make sure that payment is allocated for packages with club access.