Falls Avenue Resort

  • Sheraton Club Lounge Associate

    Front Desk/Guest Services
    Operating Business
    Sheraton on the Falls
    Job Status Type
    Future Opportunity
  • Overview

    Join Us!


    We’re a diversified team of over 1800+ world-class hospitality professionals working in more than 150 unique business roles running numerous hotels, restaurants, unique retail, attractions and spa businesses under a 120- acre roof. We're also part of an even larger private North American hospitality enterprise which spans both Canada and the United States- and includes our 2 other Niagara Falls sister hotels - the Marriott Fallsview and Marriott on the Falls Hotels. And if that's not impressive enough to outline the wealth of career opportunities we can offer you - we even have our onsite brewery - the Niagara Brewing Company! We principally choose to operate our businesses in co-operation with some of the World’s most- respected and most- valued brands: Sheraton, Christienne Spa, Crowne Plaza, Massimo's, Rainforest Cafe, Hard Rock Cafe, Perkins, Hershey’s, Coca-Cola, Starbucks and Fallsview Indoor Waterpark – to name but a few. Many of our businesses are award winning & internationally- recognized as best in class: Sheraton Conference Centre, Hard Rock Cafe, Rainforest Cafe, Hershey, 4 Starbucks, and Perkins. Our Fallsview Indoor Waterpark is internationally recognized by the World Waterpark Association and TripAdvisor and we’re a previous winner of the Distinguished Hotelier of the Year Gold award for the Falls Avenue Resort. If you aspire to be part of a business that continually pushes itself for greatness and makes Niagara Falls even more unique.


    What are you waiting for, apply now!!!


    The Club Lounge Associate has the important role of ensuring that our most loyal guests receive great customer service. Also, making our guests feel that they are welcome and that they belong in Sheraton as this is the “World’s Gathering Place”.


    Establish a good relationship with our loyal repeat members and acknowledge them upon return to our hotel. Professional F&B setup for Breakfast or Afternoon Hors D’oeuvres. Run daily reports, analyze notes in guest profiles and make sure that payment is allocated for packages with club access.


    • Good knowledge of Sheraton brand
    • Friendly and outgoing personality with professional and presentable image up to Starwood standards
    • Great understanding of our SPG loyalty program
    • Must be comfortable with guest and be able to speak in professional manner
    • Minimum of High School diploma
    • Fluent in English (conversation, reading and writing)
    • Computer knowledge (Word, Excel, Light Speed)
    • Smart Serve Certification
    • Knowledge of proper food handling
    • WHMIS training preferred


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