We’re a diversified team of over 1800+ world-class hospitality professionals working in more than 150 unique business roles running numerous hotels, restaurants, unique retail, attractions and spa businesses under a 120- acre roof. We're also part of an even larger private North American hospitality enterprise which spans both Canada and the United States- and includes our 2 other Niagara Falls sister hotels - the Marriott Fallsview and Marriott on the Falls Hotels. And if that's not impressive enough to outline the wealth of career opportunities we can offer you - we even have our onsite brewery - the Niagara Brewing Company! We principally choose to operate our businesses in co-operation with some of the World’s most- respected and most- valued brands: Sheraton, Christienne Spa, Crowne Plaza, Massimo's, Rainforest Cafe, Hard Rock Cafe, Perkins, Hershey’s, Coca-Cola, Starbucks and Fallsview Indoor Waterpark – to name but a few. Many of our businesses are award winning & internationally- recognized as best in class: Sheraton Conference Centre, Hard Rock Cafe, Rainforest Cafe, Hershey, 4 Starbucks, and Perkins. Our Fallsview Indoor Waterpark is internationally recognized by the World Waterpark Association and TripAdvisor and we’re a previous winner of the Distinguished Hotelier of the Year Gold award for the Falls Avenue Resort. If you aspire to be part of a business that continually pushes itself for greatness and makes Niagara Falls even more unique.
What are you waiting for, apply now!!!
Reporting to the Restaurant Manager, this position is responsible for performing a variety of activities to ensure courteous and superior quality service is provided to all customers. While striving to create a venue staffed by knowledgeable, helpful, and cheerful staff, who are motivated on exceeding guest satisfaction and operating revenue targets. Candidates will be responsible for developing and coaching a diverse team of colleagues in aiming to surpass the department's goals for providing the highest level of guest satisfaction, by ensuring staff consistently exceed guest expectations, making sure results are achieved in accordance with the objectives, performance and quality standards established by the Company.
Supervise the dining room floor, door, and staff, ensuring the highest level of guest service through the application of all corporate and property standards and policies. Recruiting, selecting, training, supervising and counseling/corrective disciplining of staff. Acting as liaison with other departments to ensure operations are effectively and efficiently carried out; ensuring that the dining room is fully operational in terms of both quality and service.