Falls Avenue Resort

  • Restaurant Supervisor

    Food & Beverage - Guest Service
    Job Status Type
    Future Opportunity
  • Overview

    Join Us!


    We’re a diversified team of over 1800+ world-class hospitality professionals working in more than 150 unique business roles running numerous hotels, restaurants, unique retail, attractions and spa businesses under a 120- acre roof. We're also part of an even larger private North American hospitality enterprise which spans both Canada and the United States- and includes our 2 other Niagara Falls sister hotels - the Marriott Fallsview and Marriott on the Falls Hotels. And if that's not impressive enough to outline the wealth of career opportunities we can offer you - we even have our onsite brewery - the Niagara Brewing Company! We principally choose to operate our businesses in co-operation with some of the World’s most- respected and most- valued brands: Sheraton, Christienne Spa, Crowne Plaza, Massimo's, Rainforest Cafe, Hard Rock Cafe, Perkins, Hershey’s, Coca-Cola, Starbucks and Fallsview Indoor Waterpark – to name but a few. Many of our businesses are award winning & internationally- recognized as best in class: Sheraton Conference Centre, Hard Rock Cafe, Rainforest Cafe, Hershey, 4 Starbucks, and Perkins. Our Fallsview Indoor Waterpark is internationally recognized by the World Waterpark Association and TripAdvisor and we’re a previous winner of the Distinguished Hotelier of the Year Gold award for the Falls Avenue Resort. If you aspire to be part of a business that continually pushes itself for greatness and makes Niagara Falls even more unique.


    What are you waiting for, apply now!!!


    Reporting to the Restaurant Manager, this position is responsible for performing a variety of activities to ensure courteous and superior quality service is provided to all customers. While striving to create a venue staffed by knowledgeable, helpful, and cheerful staff, who are motivated on exceeding guest satisfaction and operating revenue targets. Candidates will be responsible for developing and coaching a diverse team of colleagues in aiming to surpass the department's goals for providing the highest level of guest satisfaction, by ensuring staff consistently exceed guest expectations, making sure results are achieved in accordance with the objectives, performance and quality standards established by the Company.



    Supervise the dining room floor, door, and staff, ensuring the highest level of guest service through the application of all corporate and property standards and policies. Recruiting, selecting, training, supervising and counseling/corrective disciplining of staff. Acting as liaison with other departments to ensure operations are effectively and efficiently carried out; ensuring that the dining room is fully operational in terms of both quality and service.


    • Excellent interpersonal and communication skills when dealing with guests and employees both internally and externally
    • Approachable and establishes immediate credibility with guests and staff - leads all staff by example
    • Willingness/enjoyment for attending to the needs of others
    • Demonstrate professional reception and telephone manners
    • Demonstrate the ability to maintain professional composure at all times, while performing multiple tasks among staff, multiple guests/multiple items/products
    • Develop all staff to the best of their personal capabilities
    • Direct staff in an efficient and forthright manner
    • Employ persuasion and influence to initiate and/or resolve matters
    • Excellent organizational and time management skills and the ability to work under pressure
    • Demonstrate knowledge and conversational ability to train staff to effortlessly provide exceptional guest experiences
    • Train and correct staff, as required, in order to ensure all staff operate at a consistent level of performance
    • Outstanding attention to detail - both personal grooming/appearance and in properly ensuring restaurant and staff cleanliness standards are maintained at all times
    • Good mathematical skills and working knowledge of accounting principles and micros system
    • Ability to quickly respond to changing work volume with high-energy level and speed
    • Ability to work all shifts including days/evenings/weekends and holidays
    • Previous restaurant and supervisory experience in a fine dining restaurant preferred
    • Related College Diploma or the equivalent in education and experience



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