Falls Avenue Resort

Restaurant Manager

Department
Food & Beverage - Guest Service
Job Status Type
Current Opportunity

Overview

This position is responsible for ensuring service teams provide passionate, sophisticated, attentive, and guest-focused food and beverage service at all times in alternating family/group tour/fine dining restaurant atmospheres.

Responsibilities

Reporting to General Manager of the Hotel, the Restaurant General Manager will ensure courteous and superior quality service is provided to all customers. The Restaurant Manager is responsible for creating and driving a profitable, efficient and safe restaurant environment where entertaining and professional level of service is provided to resort families and guests in an effective and dynamic manner through highly responsive supervisory and fine dining staff. The Restaurant Manager will strive to create and motivate knowledgeable, helpful, and cheerful supervisory and non-supervisory staff, dedicated to exceeding guest satisfaction and operating revenue targets. Create annual and semi-annual restaurant business plans, strategies, and controls, including cost-benefit analysis of equipment, products/services, revenue maximization, management and supervisory skill assessment. Recruit, hire, train, develop, schedule, evaluate and counsel management and team members. Ensure guest satisfaction using strategies and tactics. Apply and ensure all operating equipment and cash control standards and systems are used. Complete inventory checks and departmental reports. Man the dining room floor and room service, as required, to ensure that operations are effectively and efficiently carried out cooperating with other departments.

Qualifications

  • Previous accomplished experience as a General Manager or Assistant Restaurant Manager in a comparable 4-diamond resort or equivalent restaurant environment
  • Four to five years of progressive employment in a fine Dining Restaurant
  • Excellent communication and interpersonal skills to negotiate, convince, sell, and influence the Food and Beverage management team as well as working along with and in co-operation with other hotel and resort managerial personnel, hotel guests and /or corporate clients
  • Commitment and passion to maximizing guest satisfaction in each stage of the guest experience
  • Establishes immediate credibility with guests and staff - leads all staff by example
  • Willingness/enjoyment to attend to the needs of others
  • Contributes to the profitability and guest satisfaction perception of other hotel departments
  • Approachable and establishes immediate credibility with guests and staff
  • Demonstrate the ability to maintain professional composure at all times, regardless of issue, while performing multiple tasks among staff, multiple guests/multiple items/products
  • Employ persuasion and influence to initiate and/or resolve matters
  • Ability to lead/supervise a large team of operating staff
  • Demonstrate personal involvement and supervision to ensure the workplace is safe for all guests and staff. Enforces all health and safety/sanitation standards
  • Sets the primary example to all Food and Beverage management and staff with respect to outstanding attention to detail, passionate and responsive service to our guests
  • Manages in compliance with established resort policies and procedures as well as local, provincial and federal laws and regulations
  • Implement and manage all related resort programs to ensure compliance with the Standard Operating Procedures including safety and sanitary, licensing, and all related federal and local regulations to ensure optimal levels of service are provided to the guest

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