Falls Avenue Resort

  • Reservation Agent

    Location CA-ON-Niagara Falls
    Department
    Reservations
    Job Status Type
    Future Opportunity
  • Overview

    Join Us!

     

    We’re a diversified team of over 1800+ world-class hospitality professionals working in more than 150 unique business roles running numerous hotels, restaurants, unique retail, attractions and spa businesses under a 120- acre roof. We're also part of an even larger private North American hospitality enterprise which spans both Canada and the United States- and includes our 2 other Niagara Falls sister hotels - the Marriott Fallsview and Marriott on the Falls Hotels. And if that's not impressive enough to outline the wealth of career opportunities we can offer you - we even have our onsite brewery - the Niagara Brewing Company! We principally choose to operate our businesses in co-operation with some of the World’s most- respected and most- valued brands: Sheraton, Christienne Spa, Crowne Plaza, Massimo's, Rainforest Cafe, Hard Rock Cafe, Perkins, Hershey’s, Coca-Cola, Starbucks and Fallsview Indoor Waterpark – to name but a few. Many of our businesses are award winning & internationally- recognized as best in class: Sheraton Conference Centre, Hard Rock Cafe, Rainforest Cafe, Hershey, 4 Starbucks, and Perkins. Our Fallsview Indoor Waterpark is internationally recognized by the World Waterpark Association and TripAdvisor and we’re a previous winner of the Distinguished Hotelier of the Year Gold award for the Falls Avenue Resort. If you aspire to be part of a business that continually pushes itself for greatness and makes Niagara Falls even more unique.

     

    What are you waiting for, apply now!!!

     

    This position is responsible for providing professional, courteous and sales driven service over the telephone.

    Responsibilities

    Market and up-sell our products and services, close the sale following established standards and call chronology, make reservations, provide accurate information to potential customers and any other duties as assigned by the Reservations Manager.

    Qualifications

    • Commitment and passion to maximizing guest satisfaction in each stage of the guest experience, particularly as they pertain to exceptional standards of professional phone etiquette
    • Excellent interpersonal and communication skills when dealing with guests and employees
    • Excellent job knowledge of all aspects of Central Reservations policies and procedures
    • Demonstrate the ability to maintain professional composure at all times, while performing multiple tasks
    • Excellent problem-solving and decision-making skills
    • Previous knowledge and conversational ability in order to encourage both cross-promotion/sales of related company services/activities/products across the complex, and to increase guest satisfaction
    • Outstanding persuasive skills in order to up-sell individuals and have the ability to cross sell across the Falls Avenue Resort
    • Excellent keyboard/data inputting skills
    • Attention to detail as it pertains to identifying guests needs
    • Demonstrate sales ability
    • Drive guest loyalty through excellent customer service throughout the reservation process, ensuring repeated business and revenue
    • Excellent organizational and time management skills and the ability to work under pressure
    • Excellent customer service skills, sound knowledge of business and services
    • Ability to quickly respond to changing work volume with high-energy level and speed
    • Ability to work independently with minimal supervision as well as cooperatively within a team setting
    • Must be able to work all shifts including days, afternoons, evenings, weekends and all holidays

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