This position is responsible for ensuring the smooth and efficient operation of Central Reservations.
Assist the Central Reservations Manager and Supervisor in ensuring courteous and quality sales and customer service is provided by providing call coaching, guidance and support to Reservations Agents in maximizing their sales effectiveness. Assist on the telephone as required. Coordinate break schedules so as to maintain excellent customer service. Respond to all faxes and reservations paperwork and prepare reservations report.