Falls Avenue Resort

  • Sheraton Outlets Manager

    Job Status Type
    Future Opportunity
  • Overview

    Join Us!


    We’re a diversified team of over 1800+ world-class hospitality professionals working in more than 150 unique business roles running numerous hotels, restaurants, unique retail, attractions and spa businesses under a 120- acre roof. We're also part of an even larger private North American hospitality enterprise which spans both Canada and the United States- and includes our 2 other Niagara Falls sister hotels - the Marriott Fallsview and Marriott on the Falls Hotels. And if that's not impressive enough to outline the wealth of career opportunities we can offer you - we even have our onsite brewery - the Niagara Brewing Company! We principally choose to operate our businesses in co-operation with some of the World’s most- respected and most- valued brands: Sheraton, Christienne Spa, Crowne Plaza, Massimo's, Rainforest Cafe, Hard Rock Cafe, Perkins, Hershey’s, Coca-Cola, Starbucks and Fallsview Indoor Waterpark – to name but a few. Many of our businesses are award winning & internationally- recognized as best in class: Sheraton Conference Centre, Hard Rock Cafe, Rainforest Cafe, Hershey, 4 Starbucks, and Perkins. Our Fallsview Indoor Waterpark is internationally recognized by the World Waterpark Association and TripAdvisor and we’re a previous winner of the Distinguished Hotelier of the Year Gold award for the Falls Avenue Resort. If you aspire to be part of a business that continually pushes itself for greatness and makes Niagara Falls even more unique.


    What are you waiting for, apply now!!!


    The Outlets manager will be responsible for successfully running and overseeing the Sheraton Freshii, Lobby Bar, Sweet Jesus and an already successful Starbucks along with other retail in the Lobby level.  The Outlets manager will create service teams and standards adhering to Sheraton and Falls Ave policies and will work closely with Front Desk, Conference and Restaurant teams. Together our goal is to ensure at the Sheraton on the Falls, we give guests smart solutions and effortless experiences that free up valuable time, so they can experience more and make the most of their stay.



    Create annual and semi-annual business plans, strategies, and controls, including cost-benefit analysis of equipment, new initiatives, revenue maximization, management and supervisory skill assessment. Recruit, hire, train, schedule and evaluate the effectiveness and efficiency of all outlet staff focused toward continuous personal development and success. Counsel team members, ensure all operating equipment and control standards and systems are used. Generate applicable departmental reports. Manage projects as needed. Supervise outlet areas to ensure that operations are effectively, safely and efficiently carried out, while continually looking for ways to improve Outlet operations in order to increase revenue and decrease cost.


    • Commitment and passion to maximizing guest satisfaction in each stage of the guest experience. Establishes immediate credibility with guests and staff – leads all staff by example
    • Demonstrate willingness/enjoyment to attend to the needs of others
    • Above-average analytical and report writing skills as they pertain to problem/opportunity identification, analysis, and corresponding options/solutions
    • Ability to maintain professional composure at all times, regardless of issue, while performing multiple tasks among staff, multiple guests/multiple items/products; Employs persuasion and influence to initiate and/or resolve matters; Excellent interpersonal skills
    • Demonstrate the ability to lead/supervise a team of operating staff
    • Demonstrate the ability to set high performance standards/ targets for each aspect of the operation and demonstrates urgency to achieve critical goals and objectives
    • Focuses and develops all staff on key objectives to the best of their personal capabilities and directs staff in an efficient and forthright manner
    • Competency in general accounting, basic mathematics, and report-writing
    • Excellent organizational and time management skills as well as the ability to work effectively under pressure.
    • Demonstrates personal involvement and supervision to ensure the workplace is safe for all guests and staff
    • Enforces all health and safety/sanitation standards including preventative maintenance as it pertains to kitchen areas
    • Working knowledge of computerized Point of Sales system, knowledge of micros preferred
    • Demonstrate the ability to maintain and order fresh produce, as well as maintain portion controls and quality standards
    • Knowledge and conversational ability to train staff to effortlessly provide exceptional guest experiences
    • Train and correct staff, as required, in order to ensure all staff operate at a consistent level of performance
    • Experience in creating related business plans, revenue growth strategies, internal controls as they relate to the Ontario attractions industry
    • Ability to follow controls and cash balancing procedures for Outlet Staff
    • Ability to interview and carry out reference checks for potential new employees
    • Will be able to complete team performance evaluations and reviews by providing feedback and conducting daily score cards/ ‘secret shopper’
    • Responsibility in handling and responding to guest complaints
    • Ability to carry out and assist with month end checklist, inventory counts and submissions
    • Microsoft and Excel skills to be able to update revenue reports and labour tracking
    • Ability to update when needed, existing control and procedure manuals including development of new manuals
    • Smart Serve certified
    • Safe food handler certification preferred
    • Minimum of 3 years of experience in a manager/supervisory position in the food service/hospitality industry
    • Must be able to work all shifts including weekends and holidays


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