We’re a diversified team of over 1800+ world-class hospitality professionals working in more than 150 unique business roles running numerous hotels, restaurants, unique retail, attractions and spa businesses under a 120- acre roof. We're also part of an even larger private North American hospitality enterprise which spans both Canada and the United States- and includes our 2 other Niagara Falls sister hotels - the Marriott Fallsview and Marriott on the Falls Hotels. And if that's not impressive enough to outline the wealth of career opportunities we can offer you - we even have our onsite brewery - the Niagara Brewing Company! We principally choose to operate our businesses in co-operation with some of the World’s most- respected and most- valued brands: Sheraton, Christienne Spa, Crowne Plaza, Massimo's, Rainforest Cafe, Hard Rock Cafe, Perkins, Hershey’s, Coca-Cola, Starbucks and Fallsview Indoor Waterpark – to name but a few. Many of our businesses are award winning & internationally- recognized as best in class: Sheraton Conference Centre, Hard Rock Cafe, Rainforest Cafe, Hershey, 4 Starbucks, and Perkins. Our Fallsview Indoor Waterpark is internationally recognized by the World Waterpark Association and TripAdvisor and we’re a previous winner of the Distinguished Hotelier of the Year Gold award for the Falls Avenue Resort. If you aspire to be part of a business that continually pushes itself for greatness and makes Niagara Falls even more unique.
What are you waiting for, apply now!!!
The Outlets manager will be responsible for successfully running and overseeing the Sheraton Freshii, Lobby Bar, Sweet Jesus and an already successful Starbucks along with other retail in the Lobby level. The Outlets manager will create service teams and standards adhering to Sheraton and Falls Ave policies and will work closely with Front Desk, Conference and Restaurant teams. Together our goal is to ensure at the Sheraton on the Falls, we give guests smart solutions and effortless experiences that free up valuable time, so they can experience more and make the most of their stay.
Create annual and semi-annual business plans, strategies, and controls, including cost-benefit analysis of equipment, new initiatives, revenue maximization, management and supervisory skill assessment. Recruit, hire, train, schedule and evaluate the effectiveness and efficiency of all outlet staff focused toward continuous personal development and success. Counsel team members, ensure all operating equipment and control standards and systems are used. Generate applicable departmental reports. Manage projects as needed. Supervise outlet areas to ensure that operations are effectively, safely and efficiently carried out, while continually looking for ways to improve Outlet operations in order to increase revenue and decrease cost.