Falls Avenue Resort

  • Kitchen Supervisor - Themed Restaurants

    Location CA-ON-Niagara Falls
    Food & Beverage - Culinary
    Job Status Type
    Future Opportunity
  • Overview

    Join Us!


    We’re a diversified team of over 1800+ world-class hospitality professionals working in more than 150 unique business roles running numerous hotels, restaurants, unique retail, attractions and spa businesses under a 120- acre roof. We're also part of an even larger private North American hospitality enterprise which spans both Canada and the United States- and includes our 2 other Niagara Falls sister hotels - the Marriott Fallsview and Marriott on the Falls Hotels. And if that's not impressive enough to outline the wealth of career opportunities we can offer you - we even have our onsite brewery - the Niagara Brewing Company! We principally choose to operate our businesses in co-operation with some of the World’s most- respected and most- valued brands: Sheraton, Christienne Spa, Crowne Plaza, Massimo's, Rainforest Cafe, Hard Rock Cafe, Perkins, Hershey’s, Coca-Cola, Starbucks and Fallsview Indoor Waterpark – to name but a few. Many of our businesses are award winning & internationally- recognized as best in class: Sheraton Conference Centre, Hard Rock Cafe, Rainforest Cafe, Hershey, 4 Starbucks, and Perkins. Our Fallsview Indoor Waterpark is internationally recognized by the World Waterpark Association and TripAdvisor and we’re a previous winner of the Distinguished Hotelier of the Year Gold award for the Falls Avenue Resort. If you aspire to be part of a business that continually pushes itself for greatness and makes Niagara Falls even more unique.


    What are you waiting for, apply now!!!


    This position is responsible for performing a variety of activities to ensure the smooth and efficient operations of the restaurant kitchen and to ensure customers receive quality service and meals. This includes responsibility for all aspects of food production; assisting in the staffing of the kitchen; portion control; inventory control; presentation of quality meals.


    Responsible for ensuring service teams provide passionate, sophisticated, attentive and guest-focused food and beverage service at all times in alternating family/group tour/dining restaurant atmospheres. Focus is to ensure consistent and timely food preparation in an efficient and cost effective manner, continually looking for ways to increase revenue and decrease cost, with compliance to all brand standards and applicable Federal, Provincial and Municipal regulations (Public, Health and Safety, Fire, WHIMIS etc.).



    • Commitment and passion to maximizing guest satisfaction in each stage of the guest experience. Establishes immediate credibility with guests and staff – leads all staff by example
    • Leadership skills; excellent organizational and time management skills
    • Ability to maintain professional composure at all times, while performing multiple tasks among staff, multiple guests/multiple items/products
    • Employ persuasion and influence to initiate and/or resolve matters
    • Excellent interpersonal and communication skills
    • Excellent organizational and time management skills as well as the ability to work effectively under pressure
    • Well-developed analytical and problem-solving skills in order to determine cause, effect, and continuous improvement as it pertains to kitchens operations
    • Knowledge and conversational ability to train staff to effortlessly provide exceptional guest experiences. Train and correct staff, as required, in order to ensure all staff operate at a consistent level of performance
    • Previous experience in creating, analyzing and responding to departmental business plans, budgets and expenses (including labour control and utilization)
    • Management experience in restaurant setting in a high volume establishment
    • Develops all staff to the best of their personal capabilities
    • Demonstrates personal involvement and supervision to ensure the workplace is safe for all guests and staff
    • Resolve guest complaints in an efficient and courteous manner
    • Demonstrate professional telephone manners
    • Excellent attention to detail and personal standards in order to set an appropriate standard to all supervisory and reservations staff
    • Post-Secondary education in a related field or the equivalent in education and experience
    • Willingness to work all shifts including days/evenings/weekends and holidays
    • Knowledgeable with Microsoft Word, Excel and Outlook
    • Previous Supervisory or Management experience in Food and Beverage and hospitality is preferred


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