Falls Avenue Resort

Housekeeping Office Assistant

Job Status Type
Future Opportunity


The housekeeping operation is an integral part of the success of the Sheraton on the Falls Hotel. This position is responsible for performing a variety of activities to ensure the smooth and efficient operations of the Sheraton on the Falls Hotel by providing secretarial and administrative support to the Director and Assistant Director of Housekeeping.


Handle all phone inquiries from staff and guests. Handle lost and found items. Prepare room attendant work assignment papers and monitoring pending rooms. Complete absenteeism reports and update status reports. Update room inspections on computer. Prepare reports and data for month end. Prepare daily schedules. File, photocopy and fax documents.


  • Commitment and passion to maximizing guest satisfaction in each stage of the guest experience, particularly as it pertains to exceptional standards of cleanliness and order
  • Excellent interpersonal and communication skills when dealing with guests and employees as well as company managers
  • Demonstrate willingness/enjoyment to attend to the needs of others
  • Demonstrate professional reception/telephone manners
  • Working knowledge of Microsoft computer programs
  • Excellent organizational, time management, analytical and problem solving skills
  • Demonstrate the ability to work cooperatively within a team setting to anticipate and assist to another Associate or guest’s needs
  • Ability to quickly respond to changing work volume with high-energy level and speed
  • Provide a high standard of exceptional customer service.
  • Outstanding attention to detail - both personal grooming/appearance and in properly identifying guest’s needs, demeanour and level of required service attention
  • Demonstrate personal involvement and supervision to ensure the workplace is safe for all guests and staff
  • Must be able to work weekends and holidays
  • Related College Diploma or the equivalent in education and experience
  • Previous administrative experience is preferred


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