This position reports to the Executive Housekeeper and is responsible for the supervision of employees who will be servicing, maintaining and repairing equipment to ensure all hotel areas are cleaned and maintained at a 4 diamond level in an efficient and effective manner.
Assist in creating a business operating plan and budget that responds to changing hotel vacancy rates as well as customer mixes for guest rooms, meetings rooms, offices, and public areas. Organize work flows and team member tasks and assignments/job/ergonomic design to ensure the most cost-efficient system is maintained. Product ordering and inventory, PAR level maintenance and inventory (linen, cleaning products, guest room amenities). Assist in recruiting, hiring, training, scheduling, evaluating and counseling team members as to ensure high levels of attention to detail in cleaning and room refreshing tasks in order to ensure outstanding levels of guest satisfaction with Housekeeping services as efficiently and effectively as possible while, maintaining an effective room/public area maintenance deficiency reporting and correction system in co-operation with the Facilities Maintenance Department. Maintain a responsive lost and found system in order to return left behind guest possessions. Ensure departmental administrative reporting including finance, purchasing, human resources, payroll, tasks are completed accurately and timely. Look for ways to improve Housekeeping operations in order to increase revenue and decrease cost.