Falls Avenue Resort

  • Housekeeping Manager

    Job Status Type
    Future Opportunity
  • Overview

    Join Us!


    We’re a diversified team of over 1800+ world-class hospitality professionals working in more than 150 unique business roles running numerous hotels, restaurants, unique retail, attractions and spa businesses under a 120- acre roof. We're also part of an even larger private North American hospitality enterprise which spans both Canada and the United States- and includes our 2 other Niagara Falls sister hotels - the Marriott Fallsview and Marriott on the Falls Hotels. And if that's not impressive enough to outline the wealth of career opportunities we can offer you - we even have our onsite brewery - the Niagara Brewing Company! We principally choose to operate our businesses in co-operation with some of the World’s most- respected and most- valued brands: Sheraton, Christienne Spa, Crowne Plaza, Massimo's, Rainforest Cafe, Hard Rock Cafe, Perkins, Hershey’s, Coca-Cola, Starbucks and Fallsview Indoor Waterpark – to name but a few. Many of our businesses are award winning & internationally- recognized as best in class: Sheraton Conference Centre, Hard Rock Cafe, Rainforest Cafe, Hershey, 4 Starbucks, and Perkins. Our Fallsview Indoor Waterpark is internationally recognized by the World Waterpark Association and TripAdvisor and we’re a previous winner of the Distinguished Hotelier of the Year Gold award for the Falls Avenue Resort. If you aspire to be part of a business that continually pushes itself for greatness and makes Niagara Falls even more unique.


    What are you waiting for, apply now!!!


    This position reports to the Executive Housekeeper and is responsible for the supervision of employees who will be servicing, maintaining and repairing equipment to ensure all hotel areas are cleaned and maintained at a 4 diamond level in an efficient and effective manner.


    Assist in creating a business operating plan and budget that responds to changing hotel vacancy rates as well as customer mixes for guest rooms, meetings rooms, offices, and public areas. Organize work flows and team member tasks and assignments/job/ergonomic design to ensure the most cost-efficient system is maintained. Product ordering and inventory, PAR level maintenance and inventory (linen, cleaning products, guest room amenities). Assist in recruiting, hiring, training, scheduling, evaluating and counseling team members as to ensure high levels of attention to detail in cleaning and room refreshing tasks in order to ensure outstanding levels of guest satisfaction with Housekeeping services as efficiently and effectively as possible while, maintaining an effective room/public area maintenance deficiency reporting and correction system in co-operation with the Facilities Maintenance Department. Maintain a responsive lost and found system in order to return left behind guest possessions. Ensure departmental administrative reporting including finance, purchasing, human resources, payroll, tasks are completed accurately and timely. Look for ways to improve Housekeeping operations in order to increase revenue and decrease cost.


    • Working knowledge of the safety, effectiveness and cost of cleaning products as they relate to hotel rooms, meetings, kitchens, public spaces and offices
    • Excellent organizational and time management skills and the ability to work under pressure
    • Previous experience with creating departmental business plans and budgeting as it pertains to housekeeping operations
    • Resolve guest complaints in an efficient and courteous manner
    • Strong interpersonal/communication and team building skills
    • Ability to deal with the public/ staff with tact and courtesy
    • Commitment and passion to maximizing guest satisfaction in each stage of the guest experience, particularly as they pertain to exceptional standards of cleanliness and order
    • Extensive experience with scheduling, monitoring, coordinating and following up with external contractors
    • Proficiency in opening and closing “ house details”
    • Demonstrate mechanical/electrical aptitude and ability to read and work from plans and drawings blue prints and sketching floor plans
    • Demonstrate analytical skills and experience with budgets, reports, etc.
    • Demonstrate working knowledge of the Occupational Health & Safety Act and regulations including WHMIS
    • Demonstrate personal involvement and supervision to ensure the workplace is safe for all guests and staff
    • Demonstrate the ability to maintain professional composure at all times, while performing multiple tasks among staff, multiple guests/multiple items/products
    • Employ persuasion and influence to initiate and/or resolve matters
    • Excellent interpersonal skills
    • Demonstrate supervisory experience in a leadership capacity including supervising, planning, problem solving, budgeting, staffing etc.
    • Extensive knowledge and experience with building system maintenance/construction and related trade practices and procedures
    • Strong project management skills
    • Ability to meet the physical requirements of the job (i.e., lifting 50lbs, climbing ladders)
    • Attention to detail as it pertains to Occupational Health and Safety Act and regulations and with repair of systems and equipment such as mechanical, electrical, plumbing, refrigeration and HVAC etc.
    • Graduate of a related post-secondary education program or the equivalent in education and experience
    • Must be able to work all shifts including weekends
    • Must have at least two years of experience as a Housekeeping Manager



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