Falls Avenue Resort

  • Housekeeping Lead Hand

    Job Status Type
    Future Opportunity
  • Overview

    This key housekeeping position ensures a positive guest experience by Enthusiastically Welcoming/Greeting guests and providing passionate, competent leadership and direction to Room Attendants.


    In addition to Room Attendant duties, the housekeeping lead hand will train new employees, inspect rooms, assign rooms to staff in order to ensure customer service requirements are met. Coordinate rooms with Front Desk, complete maintenance requisitions, call in staff as needed, organize lost and found and assist Executive Housekeeper and Housekeeping Supervisor as required.


    • Demonstrate passion and willingness/enjoyment to attend to the needs of others
    • Demonstrate perpetual cheerfulness and extroversion in order to greet and serve each guest, setting an example to all staff to follow in leading by example
    • Demonstrate outstanding attention to detail both in personal grooming/appearance and in performance of assigned tasks
    • Demonstrate the ability to maintain professional composure at all times, regardless of issue, while performing multiple tasks with multiple guests/multiple items/issues
    • Demonstrate excellent organizational and time management skills and the ability to work under pressure
    • Demonstrate professional reception and telephone manners
    • Develop all staff to the best of their personal capabilities
    • Dynamic interpersonal skills that motivate and enhance staff/team performance
    • Demonstrate highly effective conversational/persuasion/influencing skills
    • Able to lead others with a positive, cheerful, enthusiastic attitude.
    • Demonstrate the ability to work independently with minimal supervision as well as cooperatively within a team setting
    • Ability to quickly respond to changing work volume with high-energy level andspeed
    • Able to quickly resolve problems
    • Demonstrate personal involvement and supervision to ensure the workplace is safe for all guests and staff
    • Must be able to work all shifts including weekends and holidays
    • Previous supervisory experience is preferred


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