Falls Avenue Resort

  • Hotel Ambassador

    Location CA-ON-Niagara Falls
    Front Desk/Guest Services
    Job Status Type
    Current Opportunity
  • Overview

    Join Us!


    We’re a diversified team of over 1800+ world-class hospitality professionals working in more than 150 unique business roles running numerous hotels, restaurants, unique retail, attractions and spa businesses under a 120- acre roof. We're also part of an even larger private North American hospitality enterprise which spans both Canada and the United States- and includes our 2 other Niagara Falls sister hotels - the Marriott Fallsview and Marriott on the Falls Hotels. And if that's not impressive enough to outline the wealth of career opportunities we can offer you - we even have our onsite brewery - the Niagara Brewing Company! We principally choose to operate our businesses in co-operation with some of the World’s most- respected and most- valued brands: Sheraton, Christienne Spa, Crowne Plaza, Massimo's, Rainforest Cafe, Hard Rock Cafe, Perkins, Hershey’s, Coca-Cola, Starbucks and Fallsview Indoor Waterpark – to name but a few. Many of our businesses are award winning & internationally- recognized as best in class: Sheraton Conference Centre, Hard Rock Cafe, Rainforest Cafe, Hershey, 4 Starbucks, and Perkins. Our Fallsview Indoor Waterpark is internationally recognized by the World Waterpark Association and TripAdvisor and we’re a previous winner of the Distinguished Hotelier of the Year Gold award for the Falls Avenue Resort. If you aspire to be part of a business that continually pushes itself for greatness and makes Niagara Falls even more unique.


    What are you waiting for, apply now!!!


    This key guest service position is responsible for initiating an outstanding guest experience by ensuring passionate, competent and efficient service is provided at all times through a high level of guest service. As an initial contact person for hotel guests, the Hotel Ambassador presents hotel services and products in a positive, courteous and enthusiastic manner.


    Enthusiastically welcome and greet guests, provide superior public relations and assistance to patrons and employees. Respond to and handle any incidents that occur on property in a prompt and professional manner. Responsible for the safety and security of all guests and employees in the hotel lobby. Complete reports and enforce hotel policies.


    • Perpetual cheerfulness and extroversion in order to greet each guest and respond to guest requests, modifying personal delivery as appropriate to different types of guests needs, interests and desires (adults, children, couples, cultural, etc.)
    • Ability to maintain professional composure at all times, regardless of issue, while performing multiple tasks with multiple guests/multiple items
    • Commitment to quality and hospitality demonstrated during all interactions with customers
    • Excellent interpersonal and communication skills when dealing with customers and employees, ensuring clear inter-departmental communication and cooperation in the interest of better guest satisfaction
    • Outstanding attention to detail - both personal grooming/appearance and in properly identifying guest’s needs, demeanour and level of required service attention
    • Knowledge and conversational ability in order to effortlessly provide quality guest experience and encourage both cross-promotion/sales of related products and company services/activities/products across the complex
    • Strong organizational and time management skills and the ability to work under pressure
    • Ability to work cooperatively within a team setting to anticipate and assist to another employee’s guests’ needs
    • Ability to provide accurate and interesting hotel information/tours as required
    • Ability to work independently with minimal supervision
    • Ability to quickly respond to changing work volume with high-energy level and speed
    • Ability to work safely and in compliance with all health and safety standards to maintain a safe and hazard free work environment
    • Standard First Aid and Basic Rescuer CPR is preferred
    • Must be able to work all evening shifts including weekends and holidays
    • Ability to speak other languages preferred


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