In this high volume facility the Guest Service Manager is responsible in the supervision of Guest Service Department, ensuring the highest level of guest service by consistently exceeding guest expectations while developing our “kid friendly culture” and maximizing potential revenue, staff and guest health and safety, ensuring results are achieved in accordance with objectives, performance and quality standards established by the Company.
Create annual and semi-annual business plans, strategies and controls, including cost-benefit analysis of equipment, new initiatives, revenue maximization, management and supervisory skill assessment. Recruit, hire, train, schedule, evaluate the effectiveness and efficiency of all Guest Service staff focused toward continuous personal development and success and counseling team members. Ensure all operating equipment and control standards and systems are used, generating applicable. Complete departmental reports, project management, inventory controls, supervising the Guest Service areas to ensure that operations are effectively and safely carried out, while continually looking for ways to improve Fallsview Indoor Waterpark operations in order to increase revenue and decrease cost.