Falls Avenue Resort

  • Group Housing Representative

    Job Status Type
    Future Opportunity
  • Overview

    Join Us!


    We’re a diversified team of over 1800+ world-class hospitality professionals working in more than 150 unique business roles running numerous hotels, restaurants, unique retail, attractions and spa businesses under a 120- acre roof. We're also part of an even larger private North American hospitality enterprise which spans both Canada and the United States- and includes our 2 other Niagara Falls sister hotels - the Marriott Fallsview and Marriott on the Falls Hotels. And if that's not impressive enough to outline the wealth of career opportunities we can offer you - we even have our onsite brewery - the Niagara Brewing Company! We principally choose to operate our businesses in co-operation with some of the World’s most- respected and most- valued brands: Sheraton, Christienne Spa, Crowne Plaza, Massimo's, Rainforest Cafe, Hard Rock Cafe, Perkins, Hershey’s, Coca-Cola, Starbucks and Fallsview Indoor Waterpark – to name but a few. Many of our businesses are award winning & internationally- recognized as best in class: Sheraton Conference Centre, Hard Rock Cafe, Rainforest Cafe, Hershey, 4 Starbucks, and Perkins. Our Fallsview Indoor Waterpark is internationally recognized by the World Waterpark Association and TripAdvisor and we’re a previous winner of the Distinguished Hotelier of the Year Gold award for the Falls Avenue Resort. If you aspire to be part of a business that continually pushes itself for greatness and makes Niagara Falls even more unique.


    What are you waiting for, apply now!!!


    We are currently seeking a Group Housing Representative who has a passion for excellence to support our Sales Team to attain Sales Goals in this key sales and service position for Group and F.I.T clients.


    Under the guidance of the Group Operations Manager, the Group Housing Representative responsibilities and essential job functions include but are not limited to the following:

    • Accountability to business results, our customers/guests, the team, and internal practices
    • Offering engaging, prompt, accurate and professional service to both internal and external clients
    • Follow efficient Sales Office procedures
    • Accurate preparation of reports, file maintenance, contracts and correspondence
    • Accurate preparation and distribution of client files to prepare for Group and F.I.T arrivals
    • Accommodate inquiries by checking availability including systemic and reporting methods
    • Increase revenue with up-selling and cross-selling all business units
    • Drive guest loyalty through excellent customer service ensuring repeated business and revenue
    • Maintain professionalism for productive use of time
    • Work with other departments to provide quality service to our customers
    • Communicate customer needs and proactively resolve complaints independently
    • Maintain knowledge of Canadian Niagara Hotels’ products and services


    • Key competencies include professionalism, organizational skills, time management skills, communication skills, negotiation skills, customer service focused, and quality awareness.
    • Minimum of 1 year experience in hospitality or customer service related field
    • Minimum of 1 year experience in administration experience
    • University Degree/College Diploma preferred in Business Administration, Hotel or related major
    • Advanced knowledge of Microsoft Office specifically Outlook, Word and Excel
    • Knowledge of any of the hotel systems (Light Speed, Opera, Marsha, PMS, CI/TY or Delphi) preferred
    • Outstanding persuasive and culturally sensitive interpersonal and communication and listening skills
    • Professional presentation, telephone and written correspondence skills and manners
    • Ability to build and maintain positive relationships with clients through the use of highly effective conversational, persuasion, and influencing skills
    • Highly motivated, driven and self-starter
    • Outstanding attention to detail and accuracy
    • Strong problem solving and decision making skills, including the ability to recognize and analyze problems and implement solutions
    • Excellent organizational and time management skills and the ability to work under pressure
    • Proven ability to multitask, maintain professional composure, remain flexible and prioritize activities to meet deadlines including coordinating several activities simultaneously
    • Demonstrated ability to set high priorities and standards, and demonstrates urgency to achieve critical goals and objectives
    • Ability to work in a fast paced, high volume environment and respond quickly to changing needs
    • Demonstrate sales ability by effortlessly recommending, persuading, upselling hotel rooms to guests in order to maximize both the guest experience and hotel revenue
    • All work and correspondence be treated with the highest level of confidentiality
    • Ability to work independently with minimal supervision as well as cooperatively within a team setting
    • The Group Housing Representative position is located within the Sales Office of Canadian Niagara Hotels at the Crowne Plaza Niagara Falls – Fallsview. Standard office hours are Monday – Friday 08:30 – 17:00 with the ability to cover additional hours when needed including weekends and holiday coverage.
    • Assisting the Sales Office with daily function and other duties as assigned



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