This position is responsible in the effective and efficient operation of the Front Office/Guest Services Department- ensuring the highest level of guest service is provided by consistently exceeding guest expectations and maximizing potential revenue, ensuring results are achieved in accordance with objectives, performance and quality standards established by the Company. This position reports to the Hotel General Manager.
Manage and schedule Front Office management. Staff, budget, project and P&L management. Continually look for ways to improve Front Office operations in order to increase guest satisfaction, revenue and decreased costs. Assist with administrative support as necessary to meet company standards.