Falls Avenue Resort

Front Office Manager

Location CA-ON-Niagara Falls
Front Desk/Guest Services
Job Status Type
Future Opportunity


This position is responsible in the effective and efficient operation of the Front Office/Guest Services Department- ensuring the highest level of guest service is provided by consistently exceeding guest expectations and maximizing potential revenue, ensuring results are achieved in accordance with objectives, performance and quality standards established by the Company. This position reports to the Hotel General Manager.


Manage and schedule Front Office management. Staff, budget, project and P&L management. Continually look for ways to improve Front Office operations in order to increase guest satisfaction, revenue and decreased costs. Assist with administrative support as necessary to meet company standards.


  • Post-Secondary education in a related field or the equivalent in education and experience
  • Previous IHG experience as a Front Office Manager is an asset.
  • Opera front desk report generation experience preferred
  • Knowledgeable with Microsoft Word, Excel and Outlook
  • Ability to lead/supervise a large team of front desk staff
  • Sets high priorities/standards and demonstrates urgency to achieve critical goals and objectives
  • Approachable and establishes immediate credibility with guests and staff - leads all staff by example
  • Develops all staff to the best of their personal capabilities and directs staff in an efficient and forthright manner
  • Demonstrate personal involvement and supervision to ensure the workplace is safe for all guests and staff
  • Demonstrate knowledge and conversational ability to train staff to effortlessly provide exceptional guest experiences
  • Outstanding attention to detail - both personal grooming/appearance and in properly ensuring staff appearance standards are maintained at all times
  • Ability to work all shifts including days/evenings/weekends and holidays


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