Falls Avenue Resort

Facilities Maintenance Manager

CA-ON-Niagara Falls
Facilities Maintenance/Renovation
Job Status Type
Future Opportunity


This position assists the Director who is responsible for the effective and efficient business and department planning, budgeting, capital replacement, preventive maintenance, operation and repair of all facilities management aspects of the property and related retail/interconnected operations including guest rooms, common areas, restaurants, kitchens, spa, retail outlets, administrative offices, parking garage, facilities maintenance and storage areas, building/support structures (both exterior and interior - walls, floors, ceilings, windows), lighting/electrical, plumbing, HVAC, life support (public health, fire prevention, environmental and applicable safety standards).


Responsibilities include providing daily supervision and project management of facilities management staff and contractors who service, maintain and/or repair facilities and equipment to ensure proactive safe and energy- efficient operations of hotel rooms, facilities and equipment. Tasks may include, but are not limited to: recruiting, hiring, training, scheduling, evaluating and counseling team members. Ensuring all operating equipment and systems are used safely and effectively in accordance with the hotel’s facilities management plans, policies and procedures. Complete inventory checks and departmental reports. Supervising the Facilities Maintenance Department to ensure that operations are effectively and efficiently carried out, while continually looking for ways to improve Facilities Maintenance operations and practices order to increase revenue and decrease cost.


  • Working knowledge of mechanical equipment and repair
  • Building Environmental Systems Class I & II, Systems Maintenance Technician or equivalent certification preferred
  • Excellent organizational and time management skills and the ability to work under pressure
  • Working knowledge of electrical systems, boilers, rough and fine carpentry skills and knowledge
  • Demonstrate supervisory experience in a leadership capacity including supervising, planning, problem solving, budgeting, staffing etc.
  • Develops all staff to the best of their personal capabilities
  • Directs staff in an efficient and forthright manner
  • Strong interpersonal/communication and team building skills
  • Ability to deal with the public and staff with tact and courtesy
  • Demonstrate commitment and passion to maximizing guest satisfaction in each stage of the guest experience, particularly as they pertain to exceptional standards of cleanliness and order
  • Extensive experience with scheduling, monitoring, coordinating and following up with external contractors
  • Demonstrate knowledge of and experience with construction management and contract administration
  • Proficient with power and hand tools
  • Knowledge and ability to repair mechanical, electrical, plumbing, refrigeration and HVAC equipment according to Ontario standards
  • 3 - 5 years building maintenance experience required, hotel environment preferred
  • Proficient knowledge of electrical systems including low and high voltage, and 3-phase systems
  • Demonstrate mechanical/electrical aptitude and ability to read and work from plans and drawings blue prints and sketching floor plans
  • Demonstrate analytical skills and experience with budgets, reports, etc.
  • Demonstrate working knowledge of Ontario’s Fire Code, the Occupational Health & Safety Act, the Environmental Protection Act and their applicable regulations
  • Demonstrate personal involvement and supervision to ensure the workplace is safe for all guests and staff. Enforces all health and safety/sanitation standards
  • Demonstrate ability to maintain professional composure at all times, while performing multiple tasks among staff, multiple guests/multiple items/products
  • Employs persuasion and influence to initiate and/or resolve matters
  • Excellent interpersonal skills
  • Extensive knowledge and experience with building system maintenance/construction and related trade practices and procedures, including computerized preventive maintenance software and tracking
  • Strong project management skills


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