Falls Avenue Resort

  • Conference Services Manager

    Banquets/Conference Services
    Job Status Type
    Current Opportunity
  • Overview

    In this senior resort position, reporting to the Director of Conference Services, the successful candidate will be responsible to ensure the responsive, enthusiastic and accurate execution and co-ordination of all the aspects of meeting, catering and convention planning and modifications both before, during and after event takes place. Must take pride in the effective and efficient operational excellence, including anticipating and delivering consistent outstanding guest satisfaction.


    Extraordinary attention to detail and good organizational skills in regards to designing and clearly communicating event needs and changes as well as ensuring room reservations, group billings are properly and timely completed. Above-average persuasion skills are required to both creatively explore guest alternatives/options and revenue generating and the ability to maximize revenue by both cross-promotion/sales of related company services/activities/products across the complex is required in the position. The individual will be able to execute and support the operational aspects of business booked by completing guest correspondence. As well as the transfer of accurate, complete, and timely information across the complex in accordance with the Standard Operating Procedures.


    • Demonstrate commitment, enthusiasm and passion to maximizing guest satisfaction in each stage of the guest experience, particularly as it pertains to enthusiastically greeting clients or potential clients by making them feel important as well as upholding exceptional standards of cleanliness and order
    • Drive guest loyalty through excellent customer service throughout event process
    • Serve the guest by understanding and confirming their specific requirements and recommending appropriate features and services that best meet their needs
    • Demonstrate the ability to maintain professional composure at all times, while performing multiple tasks among staff, multiple guests/multiple items/products
    • Employs persuasion and influence to initiate and/or resolve matters
    • Excellent interpersonal skills
    • Must demonstrate excellent and consistent communication skills in regards to expectations, requirements, dates, numbers, and special requests between all departments throughout the event, from beginning to end
    • Outstanding persuasive skills in order to up-sell corporate groups and have the ability to cross sell across the Falls Avenue Resort
    • Demonstrate understanding of the overall market – competitors’ strengths and weaknesses, economic trends, supply demand etc. and how to sell against them
    • Outstanding attention to detail – both personal grooming/appearance and in properly identifying guest’s needs, demeanor, and level of required service attention
    • Contribute to the profitability and guest satisfaction perception of other hotel departments
    • Build and strengthen relationships with new customers to secure future bookings
    • Establish clear expectations for guest and properties throughout the sales process
    • Seek to continuously improve and raise guest satisfaction at all levels of the Conference experience
    • Demonstrate ability and skill with Microsoft Office and Excel an asset
    • Demonstrated knowledge of the Delphi Catering and Sales System is preferred
    • Implement and manage all related resort programs to ensure compliance with the Standard Operating Procedures including safety and sanitary, licensing, and all related federal and local regulations to ensure optimal levels of service are provides to the guest
    • Good Team Player – refers business leads outside of scope to applicable team members/properties
    • Must be able to work all shifts including weekends and holidays
    • Full benefit package and competitive salary for selected candidate


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