Falls Avenue Resort

  • Banquet Captain

    Banquets/Conference Services
    Job Status Type
    Current Opportunity
  • Overview

    Join Us!


    We’re a diversified team of over 1800+ world-class hospitality professionals working in more than 150 unique business roles running numerous hotels, restaurants, unique retail, attractions and spa businesses under a 120- acre roof. We're also part of an even larger private North American hospitality enterprise which spans both Canada and the United States- and includes our 2 other Niagara Falls sister hotels - the Marriott Fallsview and Marriott on the Falls Hotels. And if that's not impressive enough to outline the wealth of career opportunities we can offer you - we even have our onsite brewery - the Niagara Brewing Company! We principally choose to operate our businesses in co-operation with some of the World’s most- respected and most- valued brands: Sheraton, Christienne Spa, Crowne Plaza, Massimo's, Rainforest Cafe, Hard Rock Cafe, Perkins, Hershey’s, Coca-Cola, Starbucks and Fallsview Indoor Waterpark – to name but a few. Many of our businesses are award winning & internationally- recognized as best in class: Sheraton Conference Centre, Hard Rock Cafe, Rainforest Cafe, Hershey, 4 Starbucks, and Perkins. Our Fallsview Indoor Waterpark is internationally recognized by the World Waterpark Association and TripAdvisor and we’re a previous winner of the Distinguished Hotelier of the Year Gold award for the Falls Avenue Resort. If you aspire to be part of a business that continually pushes itself for greatness and makes Niagara Falls even more unique.


    What are you waiting for, apply now!!!


    This position is responsible for ensuring smooth and efficient operations of the Conference Centre.



    • Establish rapport with clientele and ensuring professional and courteous service is provided to exceed customers’ expectations.
    • Oversee all function room set ups and ensure all equipment and supplies are maintained and available. Oversee banquet employees, to include but not limited to Porters and Servers.
    • The ability to control inventories and ordering of products IE: Linens, Liquor, Beer and small wares
    • Bartending and serving when needed


    • Commitment to Quality and Hospitality; as demonstrated during all interactions with customers and employees providing “simply the best”
    • Excellent interpersonal and communication skills when dealing with customers and employees
    • Experience in Banquets
    • Supervisory experience and the ability to team build and motivate staff
    • Excellent organizational and time management skills and the ability to work under pressure while multi-tasking.
    • Knowledge of basic accounting principles, including cash balancing and associated paperwork
    • Excel and Word experience an asset
    • Detail-oriented, creative, resourceful and energetic
    • Smart Serve Certified
    • Graduate of a college Hospitality/Convention Management program or the equivalent in experience


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