We’re a diversified team of over 1800+ world-class hospitality professionals working in more than 150 unique business roles running numerous hotels, restaurants, unique retail, attractions and spa businesses under a 120- acre roof. We're also part of an even larger private North American hospitality enterprise which spans both Canada and the United States- and includes our 2 other Niagara Falls sister hotels - the Marriott Fallsview and Marriott on the Falls Hotels. And if that's not impressive enough to outline the wealth of career opportunities we can offer you - we even have our onsite brewery - the Niagara Brewing Company! We principally choose to operate our businesses in co-operation with some of the World’s most- respected and most- valued brands: Sheraton, Christienne Spa, Crowne Plaza, Massimo's, Rainforest Cafe, Hard Rock Cafe, Perkins, Hershey’s, Coca-Cola, Starbucks and Fallsview Indoor Waterpark – to name but a few. Many of our businesses are award winning & internationally- recognized as best in class: Sheraton Conference Centre, Hard Rock Cafe, Rainforest Cafe, Hershey, 4 Starbucks, and Perkins. Our Fallsview Indoor Waterpark is internationally recognized by the World Waterpark Association and TripAdvisor and we’re a previous winner of the Distinguished Hotelier of the Year Gold award for the Falls Avenue Resort. If you aspire to be part of a business that continually pushes itself for greatness and makes Niagara Falls even more unique.
What are you waiting for, apply now!!!
Reporting to the Housekeeping Manager, the Assistant Housekeeping Manager is responsible for inspecting rooms, assisting with scheduling, training new associates that they adhere to Sheraton – Starwood Standards, Assists with Payroll and ensuring all weekly and monthly tasks are completed.
Conduct room inspections, ensuring all standards are being adhered to and follow up with associates on specific areas of improvement. Start the day, being able to open the house and making associate assignments based on occupancy levels. Assist the supervisors, assigning them work, with scheduling of associates as needed. Make daily work assignments based on occupancy levels. Provide training, coaching and guidance for associates based on service standards. Assist with guest requests for turndown service, special requests, etc. Assist associates with their workload including cleaning guestrooms, and common areas along with assisting in laundry. Attend meetings as required. Liaise with Reception team, ensuring room assignments are being handled on a priority basis. Respond promptly to requests from guests and other departments. Respond to guest complaints as needed. Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program. Adhere to all environmental policies and programs as required. Other duties as assigned.