Falls Avenue Resort

Aquatics Manager

Department
Attractions
Job Status Type
Current Opportunity

Overview

This full-time position is responsible for performing a variety of duties to ensure courteous and quality guest service in a fast paced aquatic environment while maintaining safe practices and procedures.  This includes recruitment, hiring, training, evaluating, motivating and periodic disciplining of all Aquatics staff and ensuring safety of staff and guests at the waterpark.

Responsibilities

Provide leadership in promoting friendly and positive relationships with all clientele, and striving towards excellence in customer service. Ensure the implementation of all facility emergency and safety procedures. Maintain an open line of communication with the General Manager and other departments. Resolve major issues which require interpretation of policies and procedures. Ensure the operation of a safe aquatic environment. Provide Manager on Duty coverage for entire facility. Commit to maintaining waterpark quality standards and guest service during all interactions with customers and employees. Familiar with Pool regulations, Occupational Health and Safety regulations, Employment Standards Act, WHMIS and TSSA regulations. Responsible for developing, monitoring and forecasting budgets. Maintain records and compile brief reports. Manage, supervise, direct, motivate and encourage staff to build and sustain a positive team environment.

Qualifications

  • Post-secondary education in Recreation, Leisure Studies or related field, with five (5) years of experience in aquatic facility management or equivalent combination of education and experience
  • Current LSS National Lifeguard Service Award
  • Current Standard First Aid/CPR-C
  • LSS Bronze Family Examiner, First Aid Instructor/Examiner and NLS Instructor/Examiner an asset
  • Experience in Health & Safety, Labour Costs, Inventory, and Payroll an asset
  • Demonstrated ability to develop, monitor and forecast budget requirements
  • Proficiency with Microsoft office
  • Excellent organizational and time management skills as well as the ability to work effectively under pressure
  • Excellent interpersonal and communication skills when dealing with customers and employees
  • Excellent supervisory, leadership, customer service and problem solving skills
  • Must be able to work all shifts including days, evenings, weekends and holidays

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