This full-time position is responsible for performing a variety of duties to ensure courteous and quality guest service in a fast paced aquatic environment while maintaining safe practices and procedures. This includes recruitment, hiring, training, evaluating, motivating and periodic disciplining of all Aquatics staff and ensuring safety of staff and guests at the waterpark.
Provide leadership in promoting friendly and positive relationships with all clientele, and striving towards excellence in customer service. Ensure the implementation of all facility emergency and safety procedures. Maintain an open line of communication with the General Manager and other departments. Resolve major issues which require interpretation of policies and procedures. Ensure the operation of a safe aquatic environment. Provide Manager on Duty coverage for entire facility. Commit to maintaining waterpark quality standards and guest service during all interactions with customers and employees. Familiar with Pool regulations, Occupational Health and Safety regulations, Employment Standards Act, WHMIS and TSSA regulations. Responsible for developing, monitoring and forecasting budgets. Maintain records and compile brief reports. Manage, supervise, direct, motivate and encourage staff to build and sustain a positive team environment.