Falls Avenue Resort

  • Aquatics Manager

    Job Status Type
    Current Opportunity
  • Overview

    Join Us!


    We’re a diversified team of over 1800+ world-class hospitality professionals working in more than 150 unique business roles running numerous hotels, restaurants, unique retail, attractions and spa businesses under a 120- acre roof. We're also part of an even larger private North American hospitality enterprise which spans both Canada and the United States- and includes our 2 other Niagara Falls sister hotels - the Marriott Fallsview and Marriott on the Falls Hotels. And if that's not impressive enough to outline the wealth of career opportunities we can offer you - we even have our onsite brewery - the Niagara Brewing Company! We principally choose to operate our businesses in co-operation with some of the World’s most- respected and most- valued brands: Sheraton, Christienne Spa, Crowne Plaza, Massimo's, Rainforest Cafe, Hard Rock Cafe, Perkins, Hershey’s, Coca-Cola, Starbucks and Fallsview Indoor Waterpark – to name but a few. Many of our businesses are award winning & internationally- recognized as best in class: Sheraton Conference Centre, Hard Rock Cafe, Rainforest Cafe, Hershey, 4 Starbucks, and Perkins. Our Fallsview Indoor Waterpark is internationally recognized by the World Waterpark Association and TripAdvisor and we’re a previous winner of the Distinguished Hotelier of the Year Gold award for the Falls Avenue Resort. If you aspire to be part of a business that continually pushes itself for greatness and makes Niagara Falls even more unique.


    What are you waiting for, apply now!!!


    This full-time position is responsible for performing a variety of duties to ensure courteous and quality guest service in a fast paced aquatic environment while maintaining safe practices and procedures.  This includes recruitment, hiring, training, evaluating, motivating and periodic disciplining of all Aquatics staff and ensuring safety of staff and guests at the waterpark.


    Provide leadership in promoting friendly and positive relationships with all clientele, and striving towards excellence in customer service. Ensure the implementation of all facility emergency and safety procedures. Maintain an open line of communication with the General Manager and other departments. Resolve major issues which require interpretation of policies and procedures. Ensure the operation of a safe aquatic environment. Provide Manager on Duty coverage for entire facility. Commit to maintaining waterpark quality standards and guest service during all interactions with customers and employees. Familiar with Pool regulations, Occupational Health and Safety regulations, Employment Standards Act, WHMIS and TSSA regulations. Responsible for developing, monitoring and forecasting budgets. Maintain records and compile brief reports. Manage, supervise, direct, motivate and encourage staff to build and sustain a positive team environment.


    • Post-secondary education in Recreation, Leisure Studies or related field, with five (5) years of experience in aquatic facility management or equivalent combination of education and experience
    • Current LSS National Lifeguard Service Award
    • Current Standard First Aid/CPR-C
    • LSS Bronze Family Examiner, First Aid Instructor/Examiner and NLS Instructor/Examiner an asset
    • Experience in Health & Safety, Labour Costs, Inventory, and Payroll an asset
    • Demonstrated ability to develop, monitor and forecast budget requirements
    • Proficiency with Microsoft office
    • Excellent organizational and time management skills as well as the ability to work effectively under pressure
    • Excellent interpersonal and communication skills when dealing with customers and employees
    • Excellent supervisory, leadership, customer service and problem solving skills
    • Must be able to work all shifts including days, evenings, weekends and holidays


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