Falls Avenue Resort

General Manager, Fallsview Indoor Waterpark

Department
Attractions
Job Status Type
Future Opportunity

Overview

The General Manager, Fallsview Indoor Waterpark, is responsible for creating and driving a culture that continually improves both financial results / increased waterpark revenue/ and guest satisfaction to the greatest extent possible in the most effective and cost-efficient manner. The General Manager achieves these results through continual development, assessment, and coaching of the Waterpark’s Management Team within established company policies and procedures. In this high volume facility with fluctuating guest volumes, the General Manager must ensure that enthusiastic, courteous and safe quality of service is provided to all customers/guests. Additionally, the successful candidate will strive to create a venue staffed by knowledgeable, helpful, and cheerful staff who is motivated to exceed guest satisfaction and operating revenue targets.

Responsibilities

Manage one of Canada’s largest Indoor Waterpark facilities through a management of the Waterpark’s Management Team, including hiring, training, developing, and performance management. Initiate and approve, in consultation with the COO, the Waterpark’s departmental and consolidated annual business, financial, capital, human resources plans and associated business improvement strategies and tactics. Overall responsibility for the marketing and financial success of the property, including budgeting, forecasting, yield and revenue management, seasonally adjusted. Ensure overall Waterpark and departmental goals, targets and results- revenue, cost, operational, and guest satisfaction are regularly reviewed and achieved to the greatest extent possible. Create an appropriate employee culture which aligns to the achievement of business plan strategies. Ensure the Waterpark is adequately represented to external contacts consistent with the nature of the contact at all times. Operate the Waterpark in the most efficient and effective manner possible, with a focus on continuous improvement and identifying and eliminating non-value added activities wherever possible and through competitive capital and supply replenishment actions. Support a collegial work environment between the Waterpark operational team- Guest Service, Aquatics, Facility Maintenance, Food & Beverage and related Hotels and specialized shared services teams (Sales, Marketing, Finance, Human Resources/Payroll, IT, purchasing, security, etc.).

Qualifications

  • Previous success in managing an entire business unit in a profitable, systematic, effective and efficient manner
  • Similar Attractions/Waterpark experience preferred
  • Ability to set high performance standards/ targets for each aspect of the operation and demonstrates urgency to achieve critical goals and objectives
  • Focuses and develops all staff on key objectives to the best of their personal capabilities
  • Directs staff in an efficient and forthright manner
  • Previous success in generating, consolidating, monitoring, and adjusting departmental and overall business unit systems and plans
  • Good business acumen and experience as it pertains to managing all aspects of a business
  • Above-average analytical, judgement and written communication skills as they pertain to problem/opportunity identification, analysis and corresponding options/solutions
  • Excellent leadership and organizational skills
  • Previous demonstrated success in attracting, retaining, developing, inspiring and focusing a team of function managers
  • Establishes immediate credibility with guests and staff – leads all staff by example
  • Ability to quickly respond to changing business volumes with high-energy level and speed
  • Ability to maintain professional composure at all times, regardless of issue, while performing multiple tasks among staff, multiple guests/multiple items/products
  • Employs persuasion and influence to initiate and/or resolve matters
  • Excellent interpersonal skills
  • Demonstrate passion and success in creating an employee culture that focuses on maximizing guest satisfaction in each stage of the guest experience, within budgetary and cost constraints
  • Ability in ensuring effective implementation of all facility emergency and safety procedures
  • Excellent organizational and time management skills as well as the ability to work effectively under pressure
  • Responsibility in handling and responding to guest complaints and regulatory inspections as required
  • Thorough knowledge of MS Office products, particularly Word and Excel
  • Familiarity with Ontario pool regulations, Occupational/Public Health and Safety regulations, Employment standards, Smart Serve and TSSA regulations preferred
  • Related qualifications NLS Instructor/Examiner, Standard First-aid and CPR Instructor/Examiner are preferred but not required

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