The General Manager, Fallsview Indoor Waterpark, is responsible for creating and driving a culture that continually improves both financial results / increased waterpark revenue/ and guest satisfaction to the greatest extent possible in the most effective and cost-efficient manner. The General Manager achieves these results through continual development, assessment, and coaching of the Waterpark’s Management Team within established company policies and procedures. In this high volume facility with fluctuating guest volumes, the General Manager must ensure that enthusiastic, courteous and safe quality of service is provided to all customers/guests. Additionally, the successful candidate will strive to create a venue staffed by knowledgeable, helpful, and cheerful staff who is motivated to exceed guest satisfaction and operating revenue targets.
Manage one of Canada’s largest Indoor Waterpark facilities through a management of the Waterpark’s Management Team, including hiring, training, developing, and performance management. Initiate and approve, in consultation with the COO, the Waterpark’s departmental and consolidated annual business, financial, capital, human resources plans and associated business improvement strategies and tactics. Overall responsibility for the marketing and financial success of the property, including budgeting, forecasting, yield and revenue management, seasonally adjusted. Ensure overall Waterpark and departmental goals, targets and results- revenue, cost, operational, and guest satisfaction are regularly reviewed and achieved to the greatest extent possible. Create an appropriate employee culture which aligns to the achievement of business plan strategies. Ensure the Waterpark is adequately represented to external contacts consistent with the nature of the contact at all times. Operate the Waterpark in the most efficient and effective manner possible, with a focus on continuous improvement and identifying and eliminating non-value added activities wherever possible and through competitive capital and supply replenishment actions. Support a collegial work environment between the Waterpark operational team- Guest Service, Aquatics, Facility Maintenance, Food & Beverage and related Hotels and specialized shared services teams (Sales, Marketing, Finance, Human Resources/Payroll, IT, purchasing, security, etc.).