Falls Avenue Resort

  • Assistant Manager - Hershey's Chocolate World

    Retail Sales/Operations
    Job Status Type
    Future Opportunity
  • Overview

    Join Us!


    We’re a diversified team of over 1800+ world-class hospitality professionals working in more than 150 unique business roles running numerous hotels, restaurants, unique retail, attractions and spa businesses under a 120- acre roof. We're also part of an even larger private North American hospitality enterprise which spans both Canada and the United States- and includes our 2 other Niagara Falls sister hotels - the Marriott Fallsview and Marriott on the Falls Hotels. And if that's not impressive enough to outline the wealth of career opportunities we can offer you - we even have our onsite brewery - the Niagara Brewing Company! We principally choose to operate our businesses in co-operation with some of the World’s most- respected and most- valued brands: Sheraton, Christienne Spa, Crowne Plaza, Massimo's, Rainforest Cafe, Hard Rock Cafe, Perkins, Hershey’s, Coca-Cola, Starbucks and Fallsview Indoor Waterpark – to name but a few. Many of our businesses are award winning & internationally- recognized as best in class: Sheraton Conference Centre, Hard Rock Cafe, Rainforest Cafe, Hershey, 4 Starbucks, and Perkins. Our Fallsview Indoor Waterpark is internationally recognized by the World Waterpark Association and TripAdvisor and we’re a previous winner of the Distinguished Hotelier of the Year Gold award for the Falls Avenue Resort. If you aspire to be part of a business that continually pushes itself for greatness and makes Niagara Falls even more unique.


    What are you waiting for, apply now!!!


    The Assistant Manager will have dual responsibilities in managing a high volume retail outlet.  The Assistant Manager is responsible to ensure enthusiastic, courteous and safe quality of service is provided to all customers, while striving to create a venue staffed by knowledgeable, helpful, and cheerful staff who are motivated on exceeding guest satisfaction and operating revenue targets.


    Work with the General Manager in creating annual and semi-annual business plans, strategies, and controls, including cost-benefit analysis of equipment, new initiatives, revenue maximization, management and supervisory skill assessment, recruiting/hiring/training/scheduling/evaluating the effectiveness and efficiency of all outlet staff focused toward continuous personal development and success. Counsel team members. Ensure all operating equipment and control standards and systems are used. Generate applicable departmental reports. Supervise the outlet areas to ensure that operations are effectively, safely and efficiently carried out, while continually looking for ways to improve Outlet operations in order to increase revenue and decrease cost.


    • Demonstrate commitment and passion to maximizing guest satisfaction in each stage of the guest experience
    • Establishes immediate credibility with guests and staff – leads all staff by example
    • Demonstrate willingness/enjoyment to attend to the needs of others
    • Above-average analytical and report writing skills as they pertain to problem/opportunity identification, analysis, and corresponding options/solutions
    • Demonstrate ability to maintain professional composure at all times, regardless of issue, while performing multiple tasks among staff, multiple guests/multiple items/products
    • Employs persuasion and influence to initiate and/or resolve matters
    • Excellent interpersonal skills
    • Demonstrate ability to lead/supervise a team of operating staff
    • Demonstrate ability to set high performance standards/targets for each aspect of the operation, and demonstrates urgency to achieve critical goals and objectives
    • Focuses and develops all staff on key objectives to the best of their personal capabilities
    • Directs staff in an efficient and forthright manner
    • Demonstrate competency in general accounting, basic mathematics and report-writing
    • Excellent organizational and time management skills as well as the ability to work effectively under pressure
    • Demonstrate personal involvement and supervision to ensure the workplace is safe for all guests and staff
    • Enforces all health and safety/sanitation standards. Including preventative maintenance as it pertains to kitchen areas
    • Working knowledge of computerized Point of Sales system, knowledge of micros preferred
    • Demonstrate knowledge and conversational ability to train staff to effortlessly provide exceptional guest experiences
    • Demonstrate experience in creating related business plans, revenue growth strategies, internal controls as they relate to the Ontario attractions industry
    • Ability to follow controls and cash balancing procedures for Outlet Staff
    • Ability to interview and carry out reference checks for potential new employees
    • Will be able to complete team performance evaluations and reviews by providing feedback
    • Demonstrate responsibility in handling and responding to guest complaints
    • Ability to carry out and assist with month end checklist, inventory counts and submissions
    • Demonstrate Microsoft and Excel skills to be able to update revenue reports and labour tracking
    • Ability to update when needed, existing control and procedure manuals including development of new manuals
    • Safe food handler certification is an asset
    • Minimum of 3 (three) years of experience in a manager/supervisory position in the food service/hospitality industry
    • Must be able to work all shifts including weekends and holidays


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