Falls Avenue Resort

  • Aesthetician

    Job Status Type
    Future Opportunity
  • Overview

    Join Us!


    We’re a diversified team of over 1800+ world-class hospitality professionals working in more than 150 unique business roles running numerous hotels, restaurants, unique retail, attractions and spa businesses under a 120- acre roof. We're also part of an even larger private North American hospitality enterprise which spans both Canada and the United States- and includes our 2 other Niagara Falls sister hotels - the Marriott Fallsview and Marriott on the Falls Hotels. And if that's not impressive enough to outline the wealth of career opportunities we can offer you - we even have our onsite brewery - the Niagara Brewing Company! We principally choose to operate our businesses in co-operation with some of the World’s most- respected and most- valued brands: Sheraton, Christienne Spa, Crowne Plaza, Massimo's, Rainforest Cafe, Hard Rock Cafe, Perkins, Hershey’s, Coca-Cola, Starbucks and Fallsview Indoor Waterpark – to name but a few. Many of our businesses are award winning & internationally- recognized as best in class: Sheraton Conference Centre, Hard Rock Cafe, Rainforest Cafe, Hershey, 4 Starbucks, and Perkins. Our Fallsview Indoor Waterpark is internationally recognized by the World Waterpark Association and TripAdvisor and we’re a previous winner of the Distinguished Hotelier of the Year Gold award for the Falls Avenue Resort. If you aspire to be part of a business that continually pushes itself for greatness and makes Niagara Falls even more unique.


    What are you waiting for, apply now!!!


    The Christienne Fallsview Spa is located on the 14th floor of the four-diamond Sheraton on the Falls Hotel. It provides a full menu of Spa treatment services and exceptional views of nature’s greatest wonder. Floor to ceiling windows provide the inspiring view making this a Premier environment with a dedicated team of professionals.

    Reporting to the Spa Director, this position is responsible for performing a variety of treatments in order to ensure the highest level of guest service is provided to each guest.


    Exceed guest service expectations while maximizing potential hotel and resort-wide services/revenue, making sure results are achieved in accordance with the objectives, performance and quality standards established by the company. Enthusiastically greet and welcome guests at each instance. Assist in resolving guest concerns in an urgent and courteous manner. Restock and take inventory of supplies. Provide a high standard of customer service.


    • Must be a Graduate of an Accredited Aesthetic program
    • Demonstrated commitment and passion to maximizing guest satisfaction in each stage of the guest experience, particularly as they pertain to enthusiastically greeting guests/making them feel important as well as exceptional standards of cleanliness and order
    • Demonstrated willingness/enjoyment to attend to the needs of others
    • Excellent interpersonal and communication skills when dealing with guests both internally and externally
    • Previous demonstrated knowledge and conversational ability in order to up sell service opportunity within spa as well as to encourage both cross-promotion/sales of related company services/activities/products across the complex, and to increase guest satisfaction
    • Outstanding attention to detail – both personal grooming/appearance and in properly identifying guest’s needs, demeanor, and level of required service attention
    • Excellent interpersonal and communication skills when dealing with clients
    • Excellent organizational and time management skills and the ability to work under pressure
    • Must be proficient with Relaxation Massage, Facials, Manicures, Pedicures and Body Treatments
    • Demonstrated ability to work cooperatively within a team setting to anticipate and assist to another provider guests’ needs
    • Previous 2 years of experience in the spa industry with demonstrated knowledge and service proficiency/confidence
    • Ability to quickly respond to changing work volume; high energy level/speed
    • Ability to work independently with minimal supervision
    • Ability to work safely and in compliance with all health, safety, and sanitation standards
    • Must be able to stand and exert well-paced mobility
    • Must be able to work evening shifts including weekends and holidays


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