This full-time position is responsible for performing a variety of duties to ensure courteous and quality guest service in a fast paced aquatic environment while maintaining safe practices and procedures. This includes recruitment, hiring, training, evaluating, motivating and periodic disciplining of all Aquatics staff and ensuring safety of staff and guests at the waterpark.
Provide leadership in promoting friendly and positive relationships with all clientele, and striving towards excellence in customer service. Ensure the implementation of all facility emergency and safety procedures. Maintain an open line of communication with the Aquatics Manager and other departments. Resolve major issues which require interpretation of policies and procedures. Ensure the operation of a safe aquatic environment. Familiar with Pool regulations, Occupational Health and Safety regulations, Employment Standards Act, WHMIS and TSSA regulations. Ability to maintain records and compile brief reports. Ability to supervise, direct, motivate and encourage staff to build and sustain a positive team environment. Provide Manager on Duty coverage as required. Excellent interpersonal, supervisory, leadership, customer service and problem solving skills. Demonstrate the ability to develop, monitor and forecast budget requirements.