We’re a diversified team of over 1800+ world-class hospitality professionals working in more than 150 unique business roles running numerous hotels, restaurants, unique retail, attractions and spa businesses under a 120- acre roof. We're also part of an even larger private North American hospitality enterprise which spans both Canada and the United States- and includes our 2 other Niagara Falls sister hotels - the Marriott Fallsview and Marriott on the Falls Hotels. And if that's not impressive enough to outline the wealth of career opportunities we can offer you - we even have our onsite brewery - the Niagara Brewing Company! We principally choose to operate our businesses in co-operation with some of the World’s most- respected and most- valued brands: Sheraton, Christienne Spa, Crowne Plaza, Massimo's, Rainforest Cafe, Hard Rock Cafe, Perkins, Hershey’s, Coca-Cola, Starbucks and Fallsview Indoor Waterpark – to name but a few. Many of our businesses are award winning & internationally- recognized as best in class: Sheraton Conference Centre, Hard Rock Cafe, Rainforest Cafe, Hershey, 4 Starbucks, and Perkins. Our Fallsview Indoor Waterpark is internationally recognized by the World Waterpark Association and TripAdvisor and we’re a previous winner of the Distinguished Hotelier of the Year Gold award for the Falls Avenue Resort. If you aspire to be part of a business that continually pushes itself for greatness and makes Niagara Falls even more unique.
What are you waiting for, apply now!!!
In this high volume facility, the Operations Manager is responsible to ensure that enthusiastic, courteous and safe quality of service is provided to all customers. Additionally, the successful candidate will strive to create a venue staffed by knowledgeable, helpful, and cheerful staff who are motivated to exceed guest satisfaction and operating revenue targets.
Create annual and semi-annual business plans, strategies and controls including cost-benefit analysis of equipment, new initiatives, revenue maximization, management and supervisory skill assessment. Recruit, hire, train, schedule and evaluate the effectiveness and efficiency of all Aquatics, Cleaning, Laundry, Guest Service and Food and Beverage staff focused toward continuous personal development and success. Counseling team members, ensuring all operating equipment and control standards and systems are used; generating applicable departmental reports. Manage projects as needed. Supervise the Aquatics, Cleaning, Laundry, Guest Service and Food and Beverage areas to ensure that operations are effectively, safely and efficiently carried out, while continually looking for ways to improve Fallsview Indoor Waterpark operations in order to increase revenue, decrease cost and provide exceptional customer service.