We’re a diversified team of over 1800+ world-class hospitality professionals working in more than 150 unique business roles running numerous hotels, restaurants, unique retail, attractions and spa businesses under a 120- acre roof. We're also part of an even larger private North American hospitality enterprise which spans both Canada and the United States- and includes our 2 other Niagara Falls sister hotels - the Marriott Fallsview and Marriott on the Falls Hotels. And if that's not impressive enough to outline the wealth of career opportunities we can offer you - we even have our onsite brewery - the Niagara Brewing Company! We principally choose to operate our businesses in co-operation with some of the World’s most- respected and most- valued brands: Sheraton, Christienne Spa, Crowne Plaza, Massimo's, Rainforest Cafe, Hard Rock Cafe, Perkins, Hershey’s, Coca-Cola, Starbucks and Fallsview Indoor Waterpark – to name but a few. Many of our businesses are award winning & internationally- recognized as best in class: Sheraton Conference Centre, Hard Rock Cafe, Rainforest Cafe, Hershey, 4 Starbucks, and Perkins. Our Fallsview Indoor Waterpark is internationally recognized by the World Waterpark Association and TripAdvisor and we’re a previous winner of the Distinguished Hotelier of the Year Gold award for the Falls Avenue Resort. If you aspire to be part of a business that continually pushes itself for greatness and makes Niagara Falls even more unique.
What are you waiting for, apply now!!!
This position reports to the General Manager and is responsible for the overseeing all employees and Supervisors who will be servicing, maintaining and repairing equipment to ensure all hotel areas are cleaned and maintained at a 4 diamond level in an efficient and effective manner.
Assist in creating a business operating plan and budget that responds to changing hotel vacancy rates as well as customer mixes (eg. Conference, SPG, Waterpark/family client needs – for guest rooms, meetings rooms, offices, and public areas. Organize work flows and team member tasks and assignments/job/ ergonomic design to ensure the most cost-efficient system is maintained. Responsible for product ordering and inventory PAR level maintenance and inventory (linen, cleaning products, guest room amenities). Assist in recruiting, hiring, training, scheduling, evaluating and counseling team members as to ensure high levels of attention to detail in cleaning and room refreshing tasks in order to ensure outstanding levels of guest satisfaction with Housekeeping services as efficiently and effectively as possible – while, maintaining an effective room/public area maintenance deficiency reporting and correction system in co-operation with the Facilities Maintenance Department. Maintain a responsive lost and found system in order to return left behind guest possessions. Ensure departmental administrative reporting including finance, purchasing, human resources, payroll, tasks are completed accurately and timely. Look for ways to improve Housekeeping operations in order to increase revenue and decrease cost.