The Hotel General Manager at this branded property is responsible for creating and driving a property culture that continually improves both financial results / increased property revenue streams to the greatest extent possible and property guest satisfaction in the most effective and cost-efficient manner. The Hotel General Manager achieves these results through continual development, assessment, and coaching of the property’s management team and within established company and/or franchise policies and procedures.
Falls Avenue Resort consists of a number of hotel properties of various sizes, operating under several franchise brands – (Sheraton, Crowne Plaza) and amenities services – such as rooms only (Front Office, Housekeeping, and Maintenance) operations, to room/food and beverage –restaurant and/ or banquets/conference services, and full-spectrum – onsite spa/pool/recreation centers/retail/valet/parking services at select properties.
Initiate and approve, in consultation with the COO/owner, the property’s departmental and consolidated annual business, financial, capital and human resources plans and associated business improvement strategies and tactics. Ensure property and departmental financial goals, targets and results, are regularly reviewed and achieved to the greatest extent possible. Create the appropriate employee culture which aligns to the achievement of business plan strategies and franchise brand standards, where applicable. Ensure the property is adequately represented to external contacts, consistent with the nature of the contact at all times. Operate the property in the most efficient and effective manner possible, identifying and eliminating non-value added activities wherever possible. Support a collegial work environment between the properties operational team and specialized shared services teams (sales, marketing, finance, human resources/payroll, IT, purchasing, security, etc.). Overall responsibility for the financial success of the property, including budgeting, forecasting, yield and revenue management. Direct supervision of management team and hourly associates, including hiring, training, developing, and performance management. Physically inspect the property on a daily basis, monitoring cost controls, property condition, cleanliness of product and service throughout the hotel.