Falls Avenue Resort

  • General Manager - Hotel

    Job Status Type
    Future Opportunity
  • Overview

    Join Us!


    We’re a diversified team of over 1800+ world-class hospitality professionals working in more than 150 unique business roles running numerous hotels, restaurants, unique retail, attractions and spa businesses under a 120- acre roof. We're also part of an even larger private North American hospitality enterprise which spans both Canada and the United States- and includes our 2 other Niagara Falls sister hotels - the Marriott Fallsview and Marriott on the Falls Hotels. And if that's not impressive enough to outline the wealth of career opportunities we can offer you - we even have our onsite brewery - the Niagara Brewing Company! We principally choose to operate our businesses in co-operation with some of the World’s most- respected and most- valued brands: Sheraton, Christienne Spa, Crowne Plaza, Massimo's, Rainforest Cafe, Hard Rock Cafe, Perkins, Hershey’s, Coca-Cola, Starbucks and Fallsview Indoor Waterpark – to name but a few. Many of our businesses are award winning & internationally- recognized as best in class: Sheraton Conference Centre, Hard Rock Cafe, Rainforest Cafe, Hershey, 4 Starbucks, and Perkins. Our Fallsview Indoor Waterpark is internationally recognized by the World Waterpark Association and TripAdvisor and we’re a previous winner of the Distinguished Hotelier of the Year Gold award for the Falls Avenue Resort. If you aspire to be part of a business that continually pushes itself for greatness and makes Niagara Falls even more unique.


    What are you waiting for, apply now!!!


    The Hotel General Manager at this branded property is responsible for creating and driving a property culture that continually improves both financial results / increased property revenue streams to the greatest extent possible and property guest satisfaction in the most effective and cost-efficient manner. The Hotel General Manager achieves these results through continual development, assessment, and coaching of the property’s management team and within established company and/or franchise policies and procedures.

    Falls Avenue Resort consists of a number of hotel properties of various sizes, operating under several franchise brands – (Sheraton, Crowne Plaza) and amenities services – such as rooms only (Front Office, Housekeeping, and Maintenance) operations, to room/food and beverage –restaurant and/ or banquets/conference services, and full-spectrum – onsite spa/pool/recreation centers/retail/valet/parking services  at select properties.


    Initiate and approve, in consultation with the COO/owner, the property’s departmental and consolidated annual business, financial, capital and human resources plans and associated business improvement strategies and tactics. Ensure property and departmental financial goals, targets and results, are regularly reviewed and achieved to the greatest extent possible. Create the appropriate employee culture which aligns to the achievement of business plan strategies and franchise brand standards, where applicable. Ensure the property is adequately represented to external contacts, consistent with the nature of the contact at all times. Operate the property in the most efficient and effective manner possible, identifying and eliminating non-value added activities wherever possible. Support a collegial work environment between the properties operational team and specialized shared services teams (sales, marketing, finance, human resources/payroll, IT, purchasing, security, etc.). Overall responsibility for the financial success of the property, including budgeting, forecasting, yield and revenue management. Direct supervision of management team and hourly associates, including hiring, training, developing, and performance management. Physically inspect the property on a daily basis, monitoring cost controls, property condition, cleanliness of product and service throughout the hotel.



    • Minimum of 3 years of experience as a hotel General Manager
    • Excellent communication skills, both verbally and in writing
    • Above average computer skills, including the ability to learn new software easily
    • Knowledge of hotel operations, including marketing plans, security and safety programs, human resources and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law and long-range planning
    • Leadership skills to motivate and develop staff and to ensure accomplishment of goals. Able to set priorities, plan, organize and delegate


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