Falls Avenue Resort

  • Waterpark Cleaning and Laundry Supervisor

    Facilities Maintenance/Renovation
    Job Status Type
    Current Opportunity
  • Overview

    Join Us!


    We’re a diversified team of over 1800+ world-class hospitality professionals working in more than 150 unique business roles running numerous hotels, restaurants, unique retail, attractions and spa businesses under a 120- acre roof. We're also part of an even larger private North American hospitality enterprise which spans both Canada and the United States- and includes our 2 other Niagara Falls sister hotels - the Marriott Fallsview and Marriott on the Falls Hotels. And if that's not impressive enough to outline the wealth of career opportunities we can offer you - we even have our onsite brewery - the Niagara Brewing Company! We principally choose to operate our businesses in co-operation with some of the World’s most- respected and most- valued brands: Sheraton, Christienne Spa, Crowne Plaza, Massimo's, Rainforest Cafe, Hard Rock Cafe, Perkins, Hershey’s, Coca-Cola, Starbucks and Fallsview Indoor Waterpark – to name but a few. Many of our businesses are award winning & internationally- recognized as best in class: Sheraton Conference Centre, Hard Rock Cafe, Rainforest Cafe, Hershey, 4 Starbucks, and Perkins. Our Fallsview Indoor Waterpark is internationally recognized by the World Waterpark Association and TripAdvisor and we’re a previous winner of the Distinguished Hotelier of the Year Gold award for the Falls Avenue Resort. If you aspire to be part of a business that continually pushes itself for greatness and makes Niagara Falls even more unique.


    What are you waiting for, apply now!!!


    This position is responsible for assisting the Facilities Maintenance team by ensuring the highest level of customer service and satisfaction by consistently exceeding guest expectations, ensuring results are achieved in accordance with objectives, performance and quality standards established by the Company.


    This includes: assisting the Facilities Maintenance team, acting as liaison with Hotels, guest complaints, and special requests, coordinating activities with the other Waterpark departments, training and leading Cleaning and Laundry Staff, coaching, motivation, and corrective action of Cleaning and Laundry Staff, enhancing and improving Cleaning and Laundry policies and procedures, Inventory controls, purchasing and procurement; opening and closing of the department, liaising with contractors and suppliers, scheduling of staff and any other duties as assigned.



    To perform the job successfully, an individual should demonstrate the following competencies:

    • Committed to excellent customer service skills, knowledge of company products and services
    • Excellent interpersonal and communication skills when dealing with guests and employees
    • Minimum one-year supervisory experience or equivalent experience in Cleaning and Laundry
    • Demonstrated leadership skills; excellent organizational and time management skills
    • The ability to work under pressure; manage several tasks simultaneously; excellent interpersonal and communication skills
    • Working knowledge of Microsoft office
    • Ability to work independently with minimal supervision as well as cooperatively within a team setting
    • Attention to detail
    • Actively promotes a safe and healthy workplace
    • Must be able to work shift work and holidays


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