Falls Avenue Resort

  • Brewery Host/Retail

    Food & Beverage - Guest Service
    Job Status Type
    Current Opportunity
  • Overview

    Join Us!


    We’re a diversified team of over 1800+ world-class hospitality professionals working in more than 150 unique business roles running numerous hotels, restaurants, unique retail, attractions and spa businesses under a 120- acre roof. We're also part of an even larger private North American hospitality enterprise which spans both Canada and the United States- and includes our 2 other Niagara Falls sister hotels - the Marriott Fallsview and Marriott on the Falls Hotels. And if that's not impressive enough to outline the wealth of career opportunities we can offer you - we even have our onsite brewery - the Niagara Brewing Company! We principally choose to operate our businesses in co-operation with some of the World’s most- respected and most- valued brands: Sheraton, Christienne Spa, Crowne Plaza, Massimo's, Rainforest Cafe, Hard Rock Cafe, Perkins, Hershey’s, Coca-Cola, Starbucks and Fallsview Indoor Waterpark – to name but a few. Many of our businesses are award winning & internationally- recognized as best in class: Sheraton Conference Centre, Hard Rock Cafe, Rainforest Cafe, Hershey, 4 Starbucks, and Perkins. Our Fallsview Indoor Waterpark is internationally recognized by the World Waterpark Association and TripAdvisor and we’re a previous winner of the Distinguished Hotelier of the Year Gold award for the Falls Avenue Resort. If you aspire to be part of a business that continually pushes itself for greatness and makes Niagara Falls even more unique.


    What are you waiting for, apply now!!!


    This key customer service position is responsible for enthusiastically welcoming/greeting all brewery/ brewpub visitors by phone or in person, directing customers to retail, restaurant or brewery, and efficient seating for restaurant patrons.


    Enthusiastically welcome and greet brewpub/brewery guests, whether over the phone or in person. Assist and seat guests, direct flow of guests and explain brewery products and services. Perform a variety of activities to ensure courteous and quality service is consistently provided to customers. Assist in Retail Store as required and complete other duties as assigned.


    • Demonstrate perpetual cheerfulness and extroversion in order to greet and respond to each visitor to the brewery/brewpub
    • Demonstrate conversational ability and good listening skills in order to effortlessly provide quality guest experience and encourage both cross-promotion/sales of related Falls Avenue Resort products and services/activities
    • Ability to understand and communicate the brewing process, and in particular the distinguishing characteristics of the brewery’s specific brands
    • Demonstrate willingness and enjoyment to attend to the needs of others
    • Demonstrate the ability to maintain professional composure at all times, regardless of issue, while performing multiple tasks with multiple guests/multiple items/products
    • Demonstrate the ability to work cooperatively within a team setting to anticipate and assist to the needs of other staff
    • Demonstrate the ability to quickly respond to changing work volume
    • Demonstrate the ability to work independently with minimal supervision
    • Must be able to work safely and in compliance with all health, safety and sanitation standards
    • Must be able to work all shifts including weekends and holidays
    • Smart Serve certification preferred


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