Falls Avenue Resort

  • Revenue Manager

    Job Status Type
    Future Opportunity
  • Overview

    Join Us!


    We’re a diversified team of over 1800+ world-class hospitality professionals working in more than 150 unique business roles running numerous hotels, restaurants, unique retail, attractions and spa businesses under a 120- acre roof. We're also part of an even larger private North American hospitality enterprise which spans both Canada and the United States- and includes our 2 other Niagara Falls sister hotels - the Marriott Fallsview and Marriott on the Falls Hotels. And if that's not impressive enough to outline the wealth of career opportunities we can offer you - we even have our onsite brewery - the Niagara Brewing Company! We principally choose to operate our businesses in co-operation with some of the World’s most- respected and most- valued brands: Sheraton, Christienne Spa, Crowne Plaza, Massimo's, Rainforest Cafe, Hard Rock Cafe, Perkins, Hershey’s, Coca-Cola, Starbucks and Fallsview Indoor Waterpark – to name but a few. Many of our businesses are award winning & internationally- recognized as best in class: Sheraton Conference Centre, Hard Rock Cafe, Rainforest Cafe, Hershey, 4 Starbucks, and Perkins. Our Fallsview Indoor Waterpark is internationally recognized by the World Waterpark Association and TripAdvisor and we’re a previous winner of the Distinguished Hotelier of the Year Gold award for the Falls Avenue Resort. If you aspire to be part of a business that continually pushes itself for greatness and makes Niagara Falls even more unique.


    What are you waiting for, apply now!!!


    Reporting to the Vice President of Revenue Management, the Revenue Manager is responsible for maximizing and realizing the full/highest potential of RevPAR for the hotel. This is primarily accomplished by performing the following tasks:



    • Ongoing ( constant and daily ) tracking and analyzing of competitive set and respective yield strategy patterns to predict probable competitive set reaction to changes in the market place
    • Ongoing analysis of changing distribution channel models and the impact on consumer booking trends to aid in more accurate forecasting
    • Develops and manages hotel pricing strategies by defining and management of rate level and rate level conditions relative to demand factors
    • Develops “well researched” rate offers for specific distribution channels as required
    • Monitors all market segment booking pace patterns (all transient package, meeting group, tour and F.I.T.) and reacts accordingly by controlling reservation distribution sources to maximize revenue – discusses changes and ensure quick and efficient implementation of changes
    • Monitors applicable Franchise channels and maximize opportunities from the brand
    • Maintains current knowledge of all brand revenue – related programs
    • Develops fundamentals and provide guidelines mechanisms for catering events/ function space and all other revenue streams at the hotel
    • Completes rolling hotel forecasting at least weekly using historical analytics
    • Establishes group rates & parameters with DOS and provides opportunity cost reports on all groups – develops a scientific approach to attrition management
    • Conducts regular audits of distribution channels
    • Educates all relevant departments on the art and science of revenue management [Sales Managers, Reservations, Front Office Management, etc.] to ensure everyone is working on intelligent revenue strategies to maximize RevPar
    • Controls use of OTA channels of distribution and assists in overall Marketing efforts by establishing lead-in rates and qualifications
    • Works closely with Falls Avenue central reservation and franchise reservation offices to ensure compliance to program conditions




    • At least 5 years related experience in managing a revenue management role for a comparable sized hotel and conference centre property
    • Prior Sheraton / Starwood experience an asset
    • A proven track record of increasing revenue streams and strengthening the financial performance of a similarly sized property
    • Experience with Delphi Sales and Catering system, setting SSG rates and parameters, computerized hotel revenue management systems; Revenue Management software and systems an asset
    • Mathematically/analytical inclined – holds a passion for numbers
    • Completion of post-secondary education program relevant to revenue management or equivalent experience
    • Detail orientated and hands on
    • Team player with strong communication, persuasion, and interpersonal skills
    • Able to work in a fast-paced environment and deal with stressful situations
    • Ability to translate statistical trends and complex system functionalities into easily understood terms for hotel management understanding and use
    • Acts quickly and decisively; able to multi-task
    • Advanced working knowledge of Microsoft Office (specifically MS Excel)


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