Falls Avenue Resort

  • General Manager- Bar and Restaurant- BrewPub

    Food & Beverage - Guest Service
    Job Status Type
    Future Opportunity
  • Overview

    Join Us!


    We’re a diversified team of over 1800+ world-class hospitality professionals working in more than 150 unique business roles running numerous hotels, restaurants, unique retail, attractions and spa businesses under a 120- acre roof. We're also part of an even larger private North American hospitality enterprise which spans both Canada and the United States- and includes our 2 other Niagara Falls sister hotels - the Marriott Fallsview and Marriott on the Falls Hotels. And if that's not impressive enough to outline the wealth of career opportunities we can offer you - we even have our onsite brewery - the Niagara Brewing Company! We principally choose to operate our businesses in co-operation with some of the World’s most- respected and most- valued brands: Sheraton, Christienne Spa, Crowne Plaza, Massimo's, Rainforest Cafe, Hard Rock Cafe, Perkins, Hershey’s, Coca-Cola, Starbucks and Fallsview Indoor Waterpark – to name but a few. Many of our businesses are award winning & internationally- recognized as best in class: Sheraton Conference Centre, Hard Rock Cafe, Rainforest Cafe, Hershey, 4 Starbucks, and Perkins. Our Fallsview Indoor Waterpark is internationally recognized by the World Waterpark Association and TripAdvisor and we’re a previous winner of the Distinguished Hotelier of the Year Gold award for the Falls Avenue Resort. If you aspire to be part of a business that continually pushes itself for greatness and makes Niagara Falls even more unique.


    What are you waiting for, apply now!!!


    Reporting to the Chief Operating Officer (COO) of the Resort, and working in cooperation with the Craft Brewery’s BrewMaster , this position will be responsible for ensuring the start-up and ongoing effective and efficient operation of all non-brewery related operations - restaurant, bar, kitchen, facilities maintenance, and retail service teams which support Niagara’s newest Brewery operation through education and demonstrated passion and proficiency to the Craft beer experience.


    Create and drive a profitable, efficient and safe restaurant environment where guests are entertained through staff passionate an knowledgeable about the Craft Brewery industry and specifically, the products manufactured and offered by the Brewery. Create and execute annual and semi-annual operations business and financial plans, strategies, analysis and controls, for restaurant, bar, kitchen and retail operations, including cost-benefit analysis of equipment, menus, products/services, revenue maximization, management and supervisory skill assessment. Recruit, hire, train, develop, schedule, evaluate and counsel team management and team members in retail, restaurant, bar, kitchen and facilities management operations. Create and executing guest satisfaction strategies and tactics. Apply and ensure all operating equipment and cash control standards and systems are used. Complete inventory checks and departmental reports. In co-operation with the BrewMaster, manages all non-brewery operations in compliance with established resort policies and procedures as well as local, provincial and federal laws and regulations.(eg. Fire, AGCO, Public Health, Health and Safety, Environmental, AODA).



    • Previous experience as a General Manager or Assistant Restaurant Manager with both culinary, service and bar responsibility in a comparable equivalent restaurant or BrewPUB environment, including creating and driving revenue/sales and food and beverage (non-brewery) and retail goals and corresponding strategies
    • Excellent communication and interpersonal skills to negotiate, convince, sell, and influence the Food and Beverage /Retail management teams as well as working along with, and in co-operation with other hotel and resort managerial personnel, and /or corporate clients/functions
    • Outstanding attention to detail, passionate and responsive service to our guests
    • Demonstrate commitment and passion to maximizing guest satisfaction in each stage of the guest experience
    • Establishes immediate credibility with guests and staff - leads all staff by example
    • Demonstrate interest and passion as it pertains to the Craft Brewery Industry and in particular, the nuances and fine characteristics of beer preferred
    • Contributes to the profitability and guest satisfaction perception of other hotel departments
    • Approachable and establishes immediate credibility with guests and staff
    • Demonstrate the ability to maintain professional composure at all times, regardless of issue, while performing multiple tasks among staff, multiple guests/multiple items/products
    • Employs persuasion and influence to initiate and/or resolve matters
    • Demonstrate the ability to lead/supervise a large team of operating staff
    • Establishes ambitious operations goals and standards and demonstrates urgency to achieve critical goals and objectives
    • Develops all staff to the best of their personal capabilities
    • Directs supervisory and non-supervisory, both union and non-union staff in an efficient and forthright manner
    • Demonstrate personal involvement and supervision to ensure the workplace is safe for all guests and staff
    • Enforces all health and safety/sanitation standards


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