Falls Avenue Resort

  • General Manager- Bar and Restaurant- BrewPub

    Food & Beverage - Guest Service
    Job Status Type
    Future Opportunity
  • Overview

    Reporting to the Chief Operating Officer (COO) of the Resort, and working in cooperation with the Craft Brewery’s BrewMaster , this position will be responsible for ensuring the start-up and ongoing effective and efficient operation of all non-brewery related operations - restaurant, bar, kitchen, facilities maintenance, and retail service teams which support Niagara’s newest Brewery operation through education and demonstrated passion and proficiency to the Craft beer experience.


    Create and drive a profitable, efficient and safe restaurant environment where guests are entertained through staff passionate an knowledgeable about the Craft Brewery industry and specifically, the products manufactured and offered by the Brewery. Create and execute annual and semi-annual operations business and financial plans, strategies, analysis and controls, for restaurant, bar, kitchen and retail operations, including cost-benefit analysis of equipment, menus, products/services, revenue maximization, management and supervisory skill assessment. Recruit, hire, train, develop, schedule, evaluate and counsel team management and team members in retail, restaurant, bar, kitchen and facilities management operations. Create and executing guest satisfaction strategies and tactics. Apply and ensure all operating equipment and cash control standards and systems are used. Complete inventory checks and departmental reports. In co-operation with the BrewMaster, manages all non-brewery operations in compliance with established resort policies and procedures as well as local, provincial and federal laws and regulations.(eg. Fire, AGCO, Public Health, Health and Safety, Environmental, AODA).



    • Previous experience as a General Manager or Assistant Restaurant Manager with both culinary, service and bar responsibility in a comparable equivalent restaurant or BrewPUB environment, including creating and driving revenue/sales and food and beverage (non-brewery) and retail goals and corresponding strategies
    • Excellent communication and interpersonal skills to negotiate, convince, sell, and influence the Food and Beverage /Retail management teams as well as working along with, and in co-operation with other hotel and resort managerial personnel, and /or corporate clients/functions
    • Outstanding attention to detail, passionate and responsive service to our guests
    • Demonstrate commitment and passion to maximizing guest satisfaction in each stage of the guest experience
    • Establishes immediate credibility with guests and staff - leads all staff by example
    • Demonstrate interest and passion as it pertains to the Craft Brewery Industry and in particular, the nuances and fine characteristics of beer preferred
    • Contributes to the profitability and guest satisfaction perception of other hotel departments
    • Approachable and establishes immediate credibility with guests and staff
    • Demonstrate the ability to maintain professional composure at all times, regardless of issue, while performing multiple tasks among staff, multiple guests/multiple items/products
    • Employs persuasion and influence to initiate and/or resolve matters
    • Demonstrate the ability to lead/supervise a large team of operating staff
    • Establishes ambitious operations goals and standards and demonstrates urgency to achieve critical goals and objectives
    • Develops all staff to the best of their personal capabilities
    • Directs supervisory and non-supervisory, both union and non-union staff in an efficient and forthright manner
    • Demonstrate personal involvement and supervision to ensure the workplace is safe for all guests and staff
    • Enforces all health and safety/sanitation standards


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