Falls Avenue Resort

  • Assistant Housekeeping Manager

    Operating Business
    Crowne Plaza Niagara Falls Fallsview
    Job Status Type
    Future Opportunity
  • Overview

    Reporting to the Housekeeping Manager, the Assist Housekeeping Manager is responsible for inspecting rooms, assisting with scheduling,  training new associates that they adhere to Sheraton – Starwood Standards, Assists with Payroll and ensuring all weekly and monthly tasks are completed.


    • Conduct room inspections, ensuring all standards are being adhered to and follow up with associates on specific areas of improvement
    • Start of Day, being able to open the house and making associate assignments based on occupancy levels
    • Assisting the supervisors, assigning them work, with scheduling of associates as needed
    • Making daily work assignments based on occupancy levels
    • Provide training, coaching and guidance for associates based on service standards
    • Assisting with guest requests for turndown service, special requests, etc.
    • Assist associates with their workload including cleaning guestrooms, and common areas along with assisting in laundry
    • Attend meetings as required
    • Liaise with Reception team, ensuring room assignments are being handled on a priority basis
    • Respond promptly to requests from guests and other departments
    • Respond to guest complaints as needed
    • Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
    • Adhere to all environmental policies and programs as required
    • Other duties as assigned


    • 2 - 4 years Housekeeping experience as a supervisor,
    • Superior attention to detail
    • Ability to multi-task and organize time effectively and efficiently
    • Strong oral and written communication skills
    • Proven leadership abilities
    • Must be able to work flexible hours including nights, evenings, weekends and holidays
    • Stand, sit, walk, crouch, bend for an extended period of time or for an entire shift


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