Falls Avenue Resort

Assistant Housekeeping Manager

Department
Housekeeping
Operating Business
Crowne Plaza Niagara Falls Fallsview
Job Status Type
Future Opportunity

Overview

Reporting to the Housekeeping Manager, the Assist Housekeeping Manager is responsible for inspecting rooms, assisting with scheduling,  training new associates that they adhere to Sheraton – Starwood Standards, Assists with Payroll and ensuring all weekly and monthly tasks are completed.

Responsibilities

  • Conduct room inspections, ensuring all standards are being adhered to and follow up with associates on specific areas of improvement
  • Start of Day, being able to open the house and making associate assignments based on occupancy levels
  • Assisting the supervisors, assigning them work, with scheduling of associates as needed
  • Making daily work assignments based on occupancy levels
  • Provide training, coaching and guidance for associates based on service standards
  • Assisting with guest requests for turndown service, special requests, etc.
  • Assist associates with their workload including cleaning guestrooms, and common areas along with assisting in laundry
  • Attend meetings as required
  • Liaise with Reception team, ensuring room assignments are being handled on a priority basis
  • Respond promptly to requests from guests and other departments
  • Respond to guest complaints as needed
  • Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
  • Adhere to all environmental policies and programs as required
  • Other duties as assigned

Qualifications

  • 2 - 4 years Housekeeping experience as a supervisor,
  • Superior attention to detail
  • Ability to multi-task and organize time effectively and efficiently
  • Strong oral and written communication skills
  • Proven leadership abilities
  • Must be able to work flexible hours including nights, evenings, weekends and holidays
  • Stand, sit, walk, crouch, bend for an extended period of time or for an entire shift

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