Falls Avenue Resort

  • Night Auditor

    Location CA-ON-Niagara Falls
    Department
    Front Desk/Guest Services
    Job Status Type
    Current Opportunity
  • Overview

    Join Us!

     

    We’re a diversified team of over 1800+ world-class hospitality professionals working in more than 150 unique business roles running numerous hotels, restaurants, unique retail, attractions and spa businesses under a 120- acre roof. We're also part of an even larger private North American hospitality enterprise which spans both Canada and the United States- and includes our 2 other Niagara Falls sister hotels - the Marriott Fallsview and Marriott on the Falls Hotels. And if that's not impressive enough to outline the wealth of career opportunities we can offer you - we even have our onsite brewery - the Niagara Brewing Company! We principally choose to operate our businesses in co-operation with some of the World’s most- respected and most- valued brands: Sheraton, Christienne Spa, Crowne Plaza, Massimo's, Rainforest Cafe, Hard Rock Cafe, Perkins, Hershey’s, Coca-Cola, Starbucks and Fallsview Indoor Waterpark – to name but a few. Many of our businesses are award winning & internationally- recognized as best in class: Sheraton Conference Centre, Hard Rock Cafe, Rainforest Cafe, Hershey, 4 Starbucks, and Perkins. Our Fallsview Indoor Waterpark is internationally recognized by the World Waterpark Association and TripAdvisor and we’re a previous winner of the Distinguished Hotelier of the Year Gold award for the Falls Avenue Resort. If you aspire to be part of a business that continually pushes itself for greatness and makes Niagara Falls even more unique.

     

    What are you waiting for, apply now!!!

     

    This position is responsible for performing a variety of activities to ensure that all of the current day’s sales balance and payments have been properly processed.  This position is also responsible for ensuring that professional, courteous and quality service is provided to all customers.

    This includes but is not limited to:  ensuring all charges have been correctly posted; reconciling food and beverage charges; posting room charges and taxes; clearing micros; printing reports; performing close day functions; file maintenance and audit cut off; checking guests in and out; handling cash and credit transactions; providing accurate information to potential guests; selling and marketing our products and services; etc.

    Qualifications

    • Demonstrated commitment and passion to maximizing guest satisfaction in each stage of the guest experience. Establishes immediate credibility with guests and staff
    • Demonstrated willingness/enjoyment to attend to the needs of others
    • Excellent interpersonal and communication skills when dealing with guests and employees.
    • Demonstrated ability to maintain professional composure at all times, while performing multiple tasks among staff, multiple guests/multiple items/products; Employs persuasion and influence to initiate and/or resolve matters; Excellent interpersonal skills
    • Outstanding attention to detail – both personal grooming/appearance and in properly identifying guest’s needs, demeanor, and level of required service attention
    • Demonstrated knowledge and conversational ability to effortlessly provide exceptional guest experiences and to encourage cross-promotion/sales of restaurant and company services/activities/products across the complex.
    • Good mathematical skills and working knowledge of accounting principles.
    • Demonstrated professional telephone manners.
    • Demonstrated reading comprehension ability (i.e. Assist guests in reading of company / local tourism literature in order to increase guest satisfaction during stay/ visit.
    • Excellent organizational and time management skills and the ability to work under pressure.

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