Falls Avenue Resort

Night Auditor

CA-ON-Niagara Falls
Department
Front Desk/Guest Services
Job Status Type
Current Opportunity

Overview

This position is responsible for performing a variety of activities to ensure that all of the current day’s sales balance and payments have been properly processed.  This position is also responsible for ensuring that professional, courteous and quality service is provided to all customers.

This includes but is not limited to:  ensuring all charges have been correctly posted; reconciling food and beverage charges; posting room charges and taxes; clearing micros; printing reports; performing close day functions; file maintenance and audit cut off; checking guests in and out; handling cash and credit transactions; providing accurate information to potential guests; selling and marketing our products and services; etc.

Qualifications

  • Demonstrated commitment and passion to maximizing guest satisfaction in each stage of the guest experience. Establishes immediate credibility with guests and staff
  • Demonstrated willingness/enjoyment to attend to the needs of others
  • Excellent interpersonal and communication skills when dealing with guests and employees.
  • Demonstrated ability to maintain professional composure at all times, while performing multiple tasks among staff, multiple guests/multiple items/products; Employs persuasion and influence to initiate and/or resolve matters; Excellent interpersonal skills
  • Outstanding attention to detail – both personal grooming/appearance and in properly identifying guest’s needs, demeanor, and level of required service attention
  • Demonstrated knowledge and conversational ability to effortlessly provide exceptional guest experiences and to encourage cross-promotion/sales of restaurant and company services/activities/products across the complex.
  • Good mathematical skills and working knowledge of accounting principles.
  • Demonstrated professional telephone manners.
  • Demonstrated reading comprehension ability (i.e. Assist guests in reading of company / local tourism literature in order to increase guest satisfaction during stay/ visit.
  • Excellent organizational and time management skills and the ability to work under pressure.

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